Customer Advisor

20 godzin temu

Warszawa, Mazovia, Polska SpotOn TA Pełny etat
The Role:

Customer Advisor – Norwegian Speaker/Norweski – Travel

Office Based – Warszawa, Poland

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.

Detailed Duties and Responsibilities

  • The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues "Through Phone, Email and Chat".
  • Handling customer complaints. 
  • Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.
  • Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
  • Recognizing customer needs.
  • Building a good relationship with the customer while improving customer satisfaction.
  • Participation in specialized training.
  • Understanding customer needs and assisting to solve the issue faced.
Ideal Profile:

Targeted Qualifications

  • Fluency in Norwegian Language, C1 level or higher.
  • Fluency in English Language, B2 level or Higher to effectively liaise with the stakeholders of the region
  • Attention to detail and problem-solving.
  • Previous Customer Service experience – is a plus.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Personnel culture and a positive attitude.

Interpersonal Skills

  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

  • Office Based – Warsaw, Poland.
  • Shift Basis.
  • Paid Training
  • Relocation Support.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Fantastic work culture

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