Communications Architect, Core Voice Platform

3 dni temu

Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat
Join Vonage and help us innovate cloud communications for businesses worldwide
About the Role

We're seeking a Voice Communications Architect/ Snr Engineer to design, operate, and enhance our global enterprise voice systems. You'll play a hands-on role supporting carrier-grade voice infrastructure, ensuring call quality and uptime, and driving operational excellence. This position is ideal for someone who is fluent in SIP technologies, enjoys troubleshooting complex call flows, and thrives in collaborative, cross-functional environments.

What You'll Do
  • Support and maintain voice infrastructure, including SBCs, policy servers, and voice gateways.
  • Troubleshoot SIP signaling and call flow issues across global platforms.
  • Participate in an on-call rotation and respond to high-severity incidents as needed.
  • Work closely with DevOps, Cloud, Network, and Security teams to ensure reliable and secure service delivery.
  • Partner with vendors for platform updates, tuning, and escalations.
  • Implement and refine monitoring, alerting, and automation to improve operational efficiency.
  • Contribute to the documentation, design, and continuous improvement of the voice environment.
What You'll Bring
  • 7–10+ years of experience in voice engineering, operations, or telecom infrastructure.
  • Strong understanding of SIP stack architecture, call setup, and troubleshooting methodologies.
  • Hands-on experience with SBCs and policy servers (Ribbon experience required).
  • Familiarity with voice routing, QoS, and integration with cloud and on-prem systems.
  • Experience supporting 24x7 operations, on-call support, and incident management.
  • Knowledge of cloud environments (AWS, Azure) and security best practices.
  • Excellent problem-solving skills and communication abilities for working with distributed teams.
Nice to Have
  • Experience automating or scripting voice operations workflows.

Familiarity with observability tools (Grafana).

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

  • Senior Communications/ Voice Engineer

    3 dni temu

    Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    Join Vonage and help us innovate cloud communications for businesses worldwide About the RoleWe're seeking a Senior Voice Engineer to design, operate, and enhance our global enterprise voice systems. You'll play a hands-on role supporting carrier-grade voice infrastructure, ensuring call quality and uptime, and driving operational excellence. This position...

  • Voice Software Engineer

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Sigma IT Poland Pełny etat

    DescriptionHolisticon Connect is a division within NEXER GROUP - a custom software development company. We started in Poland in 2017 and are now a team of over 140 people. We have the opportunity to work with world-renowned brands from Scandinavia, the UK, and Western Europe. Our goal is to grow stronger, in competence rather than in numbers. If you like...

  • Cloud Platform Security Architect

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Fresenius Group Pełny etat

    As Fresenius Digital Technology, we are an integral part of the Fresenius Group, responsible for the IT of the healthcare group and its business segments. We ensure a frictionless interface of IT and business operations so that all employees in production, logistics, and other areas can work efficiently and without interference.TheCloud Platform Security...

  • Developer Relations Engineer

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    Join Vonage and help us innovate cloud communications for businesses worldwideVonage Communications APIs:As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower...

  • Developer Advocate

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    Join Vonage and help us innovate cloud communications for businesses worldwideVonage Communications APIs:As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower...

  • Platform Architect – Lab Transformation

    2 tygodni temu

    Wrocław, dolnośląskie, dolnośląskie, Polska UPVANTA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Platform Architect – Lab Transformation (Sapio Platform)Miejsce pracy: WrocławTechnologie, których używamyMile widzianePythonJavaO projekcieDla naszego międzynarodowego klienta poszukujemy doświadczonego Platform Architecta specjalizującego się w transformacji laboratoriów i wdrożeniach platformy Sapio Sciences (LIMS, ELN, Data Cloud). Rola...

  • GPU Communications Architect

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Luxoft Pełny etat

    Project descriptionThe ROCm Communication Collectives Library (RCCL) is a stand-alone library that provides multi-GPU and multi-node collective communication primitives optimized for AMD GPUs. It uses PCIe and xGMI high-speed interconnects.ResponsibilitiesProvide deep technical leadership and guidance for GPU communication technologies, define the technical...

  • Infrastructure Architect

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska EPAM Systems Pełny etat

    We are seeking a highly motivated and experiencedInfrastructure Architectto design and implement a cutting-edge, AI-driven investment platform. This role offers an exciting opportunity to work on a transformative initiative that leverages advanced cloud infrastructure, automation, and innovative technologies to redefine the investment...

  • Junior Customer Success Manager

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    Join Vonage and help us innovate cloud communications for businesses worldwideAbout Vonage APIVonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and...

  • Junior Customer Success Manager

    5 dni temu

    Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    Join Vonage and help us innovate cloud communications for businesses worldwideAbout Vonage APIVonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and...