Technology Specialist

Digital & Technology Team (D&T)
is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken

Commerce DevOps Hub
is being established. The newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of the Heineken Commerce and the Hub itself.

As a
Business Analyst (BA)
you immerse yourself in a collaborative Agile squad alongside a Product Owner, Product architect, Tech Leads and DevOps teams.Your primary focus will be on collaborating with stakeholders, including Product Owners, Developers, and Tech Leads, and the project team to gather, analyze and prioritize requirements. You will own the translation of business requirements into deliverables such as user stories, epics, and prototypes, ensuring clarity and value. Additionally, you will facilitate effective communication across cross-functional teams while maintaining the consistency and quality of solutions. Your role includes identifying opportunities for process and technology improvements and actively contributing to the Business Analyst community. Leveraging your knowledge of Commerce business processes and e-commerce functionalities, you will thrive in a dynamic, multicultural, and agile environment.

Your Responsibilities Will Include

• collaborating with the Product Owner, Product Team and Stakeholders: gathering, analyzing, prioritization and documenting requirements
• translating business needs into units of work: Defining and owning the value definition of Stories and translating stakeholder's business needs into deliverable units of work: product backlogs, epics, features, US, POC, and use cases. Completing the user stories with Acceptance Criteria. Building business process and documentation
• facilitating multi-directional communication and collaboration: Ensuring clear communication and collaboration across Stakeholders and Product Teams (Product Owners, Developers, DevOps, Tech Leads, Architects, Key Users, and Partners)
• maintaining consistency and quality of the overall solution
• assisting/providing in testing and quality assurance processes
• keeping up with industry trends and architecture best practices and evaluating their applicability and adhering to HEINEKEN standards and best practices: (i.e., Quality, Compliance)
• identifying process and technology improvements opportunities with direct business impact
• analyzing and optimizing business processes to ensure efficiency and effectiveness
• seeking and implementing best practices, developing skills within the teams, and being an active member of the BA community within the organization
• demonstrating respect and adaptability to the uniqueness of others while working in a multicultural environment.

You Are a Good Candidate If You Have

• basic understanding of Dynamics 365 Commerce and its customization.
• good understanding of the software development life cycle and agile methodology
• good knowledge of Commerce business processes and functionalities in the Commerce area (e.g., e-commerce B2B etc.)
• good Knowledge on Jira and Azure DevOps which are essential for managing backlogs, user stories, and sprint planning.
• good understanding on Confluence for managing documentation and collaboration
• skills: strong proactivity and problem-solving skills, excellent communication and collaboration abilities, excellent facilitation, presentation, and analytical skills.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to