Incident Coordinator

Job Description
Working Student is a long-term paid internship, that allows you to kickstart your fabulous journey in the IT world. As our Trainee you can have experience working in such areas that correspond to full-time jobs. The internship usually lasts from 6 to 24 months. We are open to flexible working hours so that you can reconcile working with us with your studies. #OpenToYou.

Location: Wroclaw (hybrid mode)

Joining the team as an
Incident Coordinator
, you'll become part of a dynamic and collaborative environment that brings together specialists from across the department. In this role, you'll play an important part in keeping our fault management process running smoothly — ensuring clear communication, timely updates, and effective coordination between teams. You'll work closely with
Fault Coordinators
,
Fault Responsible Persons
, and
Team Managers
to help streamline communication, resolve issues efficiently, and maintain high-quality standards in our operations.

How You Will Contribute And What You Will Learn

• Daily Monitoring and Updates: Regularly review and request updates to fault information to ensure alignment with the established golden standard, maintaining accuracy and consistency
• Collaboration and Coordination: Work closely with Fault Coordinators, Fault Responsible Persons, or Team Managers to streamline communication, resolve issues efficiently, and support the fault management process

Key Skills And Experience
Must-have :

• Active student status at minimum one year
• Fluent English (both written and spoken)
• Open to minimum 30h/week during business hours (being at work every day is essential in this role)
• Proficiency in Microsoft Office (MS Excel and MS PowerPoint)
• Networking and outstanding communication skills in a multicultural environment
• Assertiveness and self-confidence
• Ability to deal with ad hoc situations
• Attention to detail and perceptiveness
• Ability to concentrate on execution while maintaining open and direct communication

Nice-to-Have:

• Experience in ticketing tools
• Jira knowledge

About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

About The Business Group
Join Mobile Networks (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team
Some of our benefits:

• Flexible and hybrid working schemes
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond