Field Service Engineer Ethicon

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Customer Management

Job Sub Function
Technical Field Service

Job Category
Business Enablement/Support

All Job Posting Locations:
Prague, Czechia, Warsaw, Masovian, Poland

Job Description
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at

The Field Service Engineer (FSE) provides frontline support by resolving customers' issues through technical expertise and troubleshooting. The FSE is a field-based, customer-facing role that installs, services, and provides preventive maintenance, primarily in the clinical environment. Many FSEs operate independently within their geographic territory, however Ethicon offers a team-based environment with opportunities to benchmark, mentor and receive expert technical support. FSEs are home-based and required to travel mostly within their region to support customers using their technical expertise.

Key Responsibilities

• Perform service, preventative maintenance and installations on Ethicon products at customer sites with minimal direction, delivering both timely and effective support.
• Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• Work closely and collaboratively with fellow Ethicon field team members, including Sales, Marketing, and Training to ensure customer success
• Mentor and coaching of new and existing team members
• Assist manager in day-to-day Field Service dispatching
• First to be trained on new products and features
• Cooperate with Energy Marketing team
• Perform necessary administrative duties accurately
• Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment
• Job will generally be performed on customer site, typically at a Hospital or Medical Institution.
• Customer site may have exposure to hazardous materials, waste, airborne particles and allergens.
• Days and hours of work are flexible Monday through Friday, generally 8:00 a.m. to 5:00 p.m.

Required
Qualifications - External

• min. Bachelor's Degree in an Engineering field & professional qualification in electrical engineering
• Self-starter with strong customer service skills as well as excellent interpersonal skills
• Demonstrate excellent judgment in customer relations and in handling company resources
• Current valid driver's license
• Willing to work different shifts as business needs dictate
• Ability to travel up to 75%
• Willingness to participate in an on-call rotation after training and certification is completed.
• Must be able to occasionally lift and/or move up to 50lbs
• Occasional evening and weekend work may be required as job duties demand

Preferred

• A minimum of at least 2, years' experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment is preferred.
• Experience working in a regulated environment in compliance to ISO 13485 and 21 CFR 820

Required Skills
Preferred Skills:
Analytical Reasoning, Collaborating, Communication, Continuous Improvement, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Execution Focus, Incident Management, Problem Solving, Project Management Office (PMO), Quality Assurance (QA), SAP Field Service Management, Service Request Management, Technical Credibility, Training People