Technical Support Engineer/ Field Service Engineer

Full Job Description

The Export sales department in Warsaw is responsible for supporting the sales of power electronics equipment for various industrial directions, mainly in the field of artificial lift in the oil production segment. The job involves business trips - worldwide.

We are looking for a specialist to join our team with experience in the industrial market, with power-electronics and VFD knowledge.

Principle Duties & Responsibilities

• Technical Support Engineer is responsible for providing uninterrupted work of our equpment in different regions, equipment commissioning, repair, maintenance services. Perform business trips worldwide.
• Consult the Customer's representatives on service maintenance and operation of the equipment. Conduct customer satisfaction survey on delivered and operated equipment.
• Collect and identify information on technical problems of the customer, to formulate proposals to improve the performance of the equipment in operation, technical process of customers.
• Carry out technical analysis of Customer's requests. Create technical proposals.
• Form technical requirements for the R&D department
• Provide pre-project inspection of customer's facilities, in preparation for the first implementation of new products (for the market - General Industry).
• Carry out commissioning of new equipment at the Customer's facilities.
• Support Equipment Pilot Operations (pilot tests), ensuring that assigned pilot tests timelines and goals are met for all company products.
• Perform out repairs of equipment. Maintain records and planning of spare parts for timely uninterrupted product service in the region.
• Receive equipment from the manufacturer's plant, arrange delivery to the customer's facilities, and control the accuracy of order paperwork.
• Participate in commission investigations of equipment failures at the Customer's or third party's premises.
• Participate in the implementation of corrective and preventive actions developed to improve the quality of equipment delivered to Customers.
• Keep daily reports on completed work in CRM Bitrix24.

Job Specifications

• Bachelor's degree in electrical engineering, power electronics/ or two-year technical degree with additional 3 years of relevant experience. Certificates and diplomas confirming the verification of knowledge in the main profession.
• Experience in commissioning of VFD. Experience in maintenance and operation of converter equipment, from 3 years or more.
• Possession of complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.).
• Skills of organization of commissioning works. Computer proficiency is required.
• Previous Customer facing experience preferred.
• Electrical safety certificate above 1000 V with the possibility of its extension
• Availability of a B-category driver's license.
• Valid international passport
• Maintain effective working relationships with other employees and customers in the region.
• Able to understand and follow routine verbal and written instructions
• Language proficiency: Technical English Upper-Intermediate (B2+), Polish (B2+)

Working Conditions

60-70% of the time in the office, 40-30% on business trips, usually outside Poland.

Able to work a flexible schedule in case of need.

UoP, full-time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

About Us

Triol is an international manufacturer of high-tech and innovative equipment: low-voltage and medium-voltage frequency converters, submersible equipment control stations, telemetry systems and unique oil production installations.

We have been working on the power electronics market for over 30 years, performing a full cycle of work - from the development and production of equipment to sales and implementation at the Customer. Our production sites and representative offices are located in Ukraine, Poland, the USA and the Middle East. We have more than 1000 implementations of our products in Europe, USA, Canada, Latin America, Asia, Ukraine, Africa, China. More than 500 highly qualified professionals work on the creation of our unique products.