service desk agent

7 dni temu

Bydgoszcz, Kujawsko-Pomorskie, Polska HUBER+SUHNER Pełny etat 30 000 zł - 50 000 zł rocznie

At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.

Service Desk Agent / ITSM System Administrator

Bydgoszcz | Full | Unlimited

Your tasks

In your future job you will support in a 50% workload our Service Desk team in our office in Bydgoszcz (Poland) actively in the processing of incoming orders and incident reports, which require adequately pleasure in good communication.

The remaining 50% is for the implementation, maintenance and development of our ITSM system Servicenow.

The department AO is responsible for the correct processing and forwarding of incoming IT requests and incidents, and thus ensure the communication between the business units and the IT.

Main activities are:

  • First and second-level support for users in Switzerland
  • Advising and assisting users with issues
  • Ensuring Service Desk availability via phonIe and ticketing
  • Handling, documenting, and forwarding incidents and requests
  • Supporting MS Windows 11 and Office 365 environments
  • Installing and uninstalling client applications
  • Managing users and groups in Active Directory and DirX
  • Access management for business applications
  • Managing employee onboarding and offboarding processes
    Maintaining and further developing ServiceNow
Your profile

We are looking for a committed and flexible professional with strong teamwork skills and a passion for customer interaction. You possess excellent communication abilities and bring the following qualifications:

  • Solid expertise in Windows environments as well as hardware (laptops, desktops, peripheral devices, mobile devices).
  • Experience with ServiceNow development and operations.
  • Comprehensive knowledge of service processes such as Incident, Request, and Change, gained through extensive experience in support.
  • An ITIL certification is an advantage.
  • German (C1) and English (B2) skills, both written and spoken.
  • Your prospects
  • If you enjoy working with people from different cultures, we offer you an interesting job in a dynamic, international environment. You have the option of their knowledge in the IT infrastructure and also apply broadly to deepen.
Why HUBER+SUHNER?
  • Work in an international company with high standards of work.
  • Flexible starting work time and hybrid type of work
  • Interesting and challenging position in global and innovative organization.
  • Support during adaptation process: individually tailored adaptation process.
  • Private medical care in Medicover and health insurance.
  • Co-financing Medicover sport card.
  • Social package: Christmas and holiday bonuses.
  • Co-financed English or German lessons
We can't wait to hear from you

Apply now

You will hear back from us as soon as possible. For further information please contact:

H+S Poland

Justyna Jablonska

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