Technical Support Engineer

3 dni temu

Kraków, Lesser Poland Motorola Solutions Pełny etat 40 000 zł - 80 000 zł rocznie
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.


Department OverviewMotorola Solutions Video Security & Access Control division is hiring a Technical Support Specialist for its industry-leading, disruptive Cloud Video platforms.

Join the team to provide exceptional technical support for Motorola Solutions cloud software and hardware (including CCTV, access control, and networking products) to global customers.
Job Description

Key responsibilities:

  • Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.

  • Maintain deep product knowledge across a quickly evolving product line.

  • Document all customer and technical information concisely in a case management system.

  • Prioritize tasks effectively to manage incoming contacts and existing cases.

  • Occasionally provide after-hours/weekend support on call.


Basic Requirements

Essential skills & requirements:

  • Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).

  • Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.

  • Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.

  • Self-starter who can work independently and is dedicated to continuous technical learning.

  • Ability to manage pressure and customer expectations while troubleshooting critical issues.

Nice to haves:

  • Experience in Video Security, Access Control, Cloud Software, or enterprise hardware support.

  • Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).

  • Experience with CRM systems.

Preferable:

  • Some relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support 

We offer:

  • Flexible working hours

  • Hybrid mode

  • Comfortable working conditions (high class offices, parking space)

  • Competitive salary package

  • Strong team-oriented culture

  • Contract of employment

  • Private medical & dental coverage

  • Life insurance

  • Multisport or MyBenefit vouchers

  • 1000 PLN for spectacles

  • Employee Pension Plan (PPE)

  • Trainings and broad development opportunities

  • Volleyball field and grill place next to the office

  • Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

  • Access to wellness facilities and integration events

  • Motorola Solutions is supporting CSR activities and encourages employees to participate


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

  • Technical Support Engineer

    1 dzień temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Technical Support Engineer II

    1 dzień temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Senior Engineer

    7 dni temu

    Kraków, Lesser Poland Senior Engineer VGW Pełny etat 60 000 zł - 110 012 zł rocznie

    Senior EngineerVGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. We have an exciting opportunity to join our Engineering team in Poland and are currently looking for a Senior Engineer to join the team. As a Senior Engineer, you will focus on developing the back end of...

  • Technical Support Engineer

    7 dni temu

    Kraków, Lesser Poland Infolet Pełny etat 35 000 zł - 55 000 zł rocznie

    SUMMARY PLN/h(B2B/UZ) PLNgross(UOP)Hybrid/KrakówJuniorPROJECTJoin a global team supporting advanced digital communications systems used in mission-and business-critical environments.As part of the Technical Support Operation (TSO), you will provide second-line support for customers across the EMEA region, helping maintain the reliability and performance of...

  • Technical Support Engineer

    7 dni temu

    Kraków, Lesser Poland Futurum Technology Ltd. Pełny etat 30 000 zł - 40 000 zł rocznie

    Company DescriptionAt Futurum Technology, we are responsible for helping startups get things done. We employ more than 50 IT specialists. Our mission is to help people and companies around the world develop and improve IT solutions.Job DescriptionWe are looking for an IT Support person to join our team and assist us in solving technical problems, maintaining...

  • Technical Support Engineer

    3 dni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat 30 000 zł - 60 000 zł rocznie

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Technical Support Engineer

    7 dni temu

    Kraków, Lesser Poland Infolet Pełny etat 45 000 zł rocznie

    SUMMARY PLN/h (B2B/UZ) PLN gross (UOP) Hybrid/Kraków JuniorPROJECTJoin a global team supporting advanced digital communications systems used in mission-and business-critical environments.As part of the Technical Support Operation (TSO), you will provide second-line support for customers across the EMEA region, helping maintain the reliability and...

  • Technical Support Manager

    6 dni temu

    Kraków, Lesser Poland Netwrix Corporation Pełny etat 40 000 zł - 80 000 zł rocznie

    About UsAt Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more...

  • Technical Support Consultant

    7 dni temu

    Kraków, Lesser Poland SupportYourApp Pełny etat 40 000 USD - 60 000 USD rocznie

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Sales Support Manager

    7 dni temu

    Kraków, Lesser Poland TE Connectivity Pełny etat 60 000 zł - 120 000 zł rocznie

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewProfessional Services, of which you will become a part, manages cross-functional services for TE Energy EMEA. It co ordinates, among others advanced cabling projects for large-scale...