Technical Support Engineer

1 tydzień temu

Kraków, Lesser Poland Infolet Pełny etat 45 000 zł rocznie
SUMMARY

PLN/h (B2B/UZ)

PLN gross (UOP)

Hybrid/Kraków

Junior

PROJECT

Join a global team supporting advanced digital communications systems used in mission-and business-critical environments.

As part of the Technical Support Operation (TSO), you will provide second-line support for customers across the EMEA region, helping maintain the reliability and performance of complex communication systems. You will work closely with customers, field engineers, and development teams to ensure fast, accurate incident resolution and exceptional service delivery.

YOU WILL
  • Provide Tier 2 technical support for customers across EMEA via phone and email
  • Take ownership of customer-reported incidents and technical requests, ensuring timely updates and high-quality resolution
  • Communicate with customers and internal teams in English (written and spoken)
  • Reproduce customer system configurations using technical support equipment to diagnose and solve issues
  • Collaborate with engineering and field teams to escalate or resolve complex cases
  • Support system troubleshooting across digital radio, infrastructure, and integrated technologies (e.g., CAD, VoIP)
  • Participate in training and continuous skill development to expand technical knowledge
  • Ensure professional representation of the company and maintain strong customer relationships
  • Work in a hybrid model after the onboarding and training period
MUST HAVE
  • Excellent verbal and written communication skills in English
  • Experience in a customer-facing or support-oriented environment
  • Bachelor's or Master's degree (or equivalent experience)
  • Strong analytical abilities and high attention to detail
  • Ability to work Monday–Friday between 8:00 and 18:00 (start time between 8:00–10:00)
NICE TO HAVE
  • Fluency and experience with AI-enhanced productivity tools
  • IP networking knowledge
  • Background in radio communications
  • Familiarity with ITIL framework
OUR OFFER
  • Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
  • Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; Life insurance

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