Customer Onboarding

We are hiring a Client Onboarding Supervisor to join us here at CMC Markets. In this pivotal role, you'll oversee the full client onboarding journey — ensuring accuracy, compliance, and excellence at every stage. You'll lead a talented team of KYC professionals, drive process improvements, and collaborate across global regions to deliver a seamless onboarding experience that upholds CMC's high standards and regulatory obligations.

What You'll Do

• Own the
  end-to-end new client account opening process
  , ensuring all documentation is accurate and compliant with KYC, AML, sanctions, and appropriateness requirements.
• Implement and maintain
  best-in-class customer data management
  , ensuring completeness and accuracy across internal and external regulatory frameworks (FATCA/CRS, US QI, MiFID, EMIR, etc.).
• Collaborate with
  Asia-Pacific onboarding services
  and other regional teams to drive consistency and efficiency in onboarding practices across jurisdictions.
• Manage internal stakeholder relationships
  , resolve escalations, and identify opportunities for process improvement.
• Act as the
  primary escalation point
  for complex onboarding issues and client queries.
• Support and coach KYC Analysts, fostering a high-performance culture and open communication environment.
• Assess customer risk, review documentation, and identify potential financial crime risks, escalating findings appropriately.
• Contribute to the
  development and maintenance of KYC procedures
  , ensuring compliance with evolving regulatory standards.
• Demonstrate a strong understanding of
  legal entity structures
  including corporates, funds, partnerships, and trusts.
• Support the Team Manager in day-to-day operations and decision-making when required.
• Maintain ongoing professional development through relevant training and regulatory updates.

What You'll Bring

• 3+ years' experience
  leading KYC or client onboarding teams.
• 2+ years
  in a KYC supervisory or team lead capacity.
• Strong
  multi-jurisdictional knowledge
  of KYC/AML regulations and experience managing onboarding processes across different legal environments.
• Expertise in
  PEPs, sanctions, and adverse media screening
  , as well as familiarity with
  MiFID categorisations
  and suitability/appropriateness requirements.
• Excellent understanding of
  complex legal entity structures
  and end-to-end KYC processes.
• Knowledge of regulatory bodies such as
  ASIC, FCA, DFSA, BaFIN, BMA, and OSC
  .
• Experience with systems such as
  Pega, Salesforce
  , or similar CRM/workflow tools.
• Strong analytical, investigative, and problem-solving skills with meticulous attention to detail.
• Excellent written and verbal communication skills and the ability to engage effectively with stakeholders at all levels.
• Proficiency in
  MS Office
  applications and the ability to meet deadlines and performance targets.
• Resilience, adaptability, and a proactive, self-motivated attitude.

Why Join Us

• Opportunity to
  lead and shape
  a growing KYC/onboarding function.
• Exposure to
  multi-jurisdictional regulatory frameworks
  and complex client structures.
• A culture that values
  collaboration, professional growth, and innovation
  .
• Competitive salary and benefits package.
• Continuous learning opportunities and support for your
  career development
  .

About Us

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age