Onboarding Assistant

Purpose of Position

As an Onboarding Assistant, you will play a key role in delivering a smooth, efficient, and high-quality onboarding experience for our Platform Services clients — from initial lead qualification through to programme activation. You will ensure that qualified leads are thoroughly assessed, incoming applications are processed accurately, and new clients are seamlessly guided through the onboarding journey. Your focus will be on setting up clients for long-term success on the platform, while closely supporting the Onboarding Team Leader and collaborating with cross-functional teams such as Technical Integration, Support, CRM, and IntOps.

In this role, you will apply strong commercial awareness to identify opportunities where a client may benefit from platform or service upgrades, as well as recognising when technical or consultancy add-ons may add value to the client's programme.

This is an exciting opportunity to join a fast-paced, dynamic team at the forefront of client growth and onboarding success.
Please note that this position is a fixed-term 12-month contract (maternity cover).

Key Tasks

• Conduct initial screening to ensure leads meet Awin's standards
• Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes
• Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items
• Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems
• Monitor Technically Signed off clients and ensure they understand what is missing from their profile to get them live asap
• Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console
• Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions
• Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices
• Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance
• Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed
• Assist with management of programme upsells such as consultancy Add-Ons and Launch Package

Skills & Expertise

• Strong communication skills in English (written and spoken); additional language skills are a plus
• Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses
• Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously
• Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Team player who enjoys working collaboratively in a fast-paced, evolving environment
• Experience with Salesforce or other CRM systems is a plus

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. Additionally to our initiatives on our Awin platform, we offer Multisport Card, and Medicover or Luxmed health insurance.
• Development: We've built our extensive multidisciplinary training suite Awin Academy (to cover a wide range of skills that nurture you professionally and personally,) with trainings conveniently packaged together to support your overall development. You can also improve your foreign language skills by participating in our local language course.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.