Customer Service Specialist with German

Ever finished a day and thought: I really made someone's life easier today?

That's exactly what you'll do here. As a Customer Service Agent with German (m/f/d), you'll be the person customers count on — the one who listens, helps, and solves. If you're motivated, love using your German every day, and want a role where your impact is real, this is the opportunity you've been waiting for.

Your responsibilities:

• Supporting customer through different channels
• Analysing and solving customer's queries
• Sharing information on administrative and technical requests (products, invoices, etc.)
• Making changes to the system
• Forwarding faults or calls to other departments

Our requirements:

• German at min. C1 level
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week

What's in it for you?

• Financial stability
  from day one – competitive salary PLN gross + performance bonus)
• Take care of your health – with
  supplementary medical insurance with LuxMed
• Generali group insurance
• Multisport
  or
  MultiKafeteria
  benefit systems
• Flexibility
  that works for you – enjoy our
  hybrid model
  : 2 days from home, 3 days in the office (after training and probation period)
• You
  can work full-time
  or choose to reduce your hours depending on your availability (
  part-time
  )
• Practical everyday support
  from Team Leader and Project Supporter
• Bring a friend, get rewarded
  – our
  referral bonus
  program gives you extra perks when you recommend new colleagues
• Work-life balance
  that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)
• An
  extra day off
  for voluntary activities close to your heart
• Thinking of
  relocating?
  – we'll support you with a change
• International experience
  every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture
• Inclusive employee networks
  – join communities that celebrate diversity, where you can connect, share, and learn

What we hope you'll do next:

Click "Apply now" to complete our brief application form so we can learn more about you.

About Capita

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS , REGON , NIP In case of any questions or requests concerning data processing, you can contact us at: 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to, the extent resulting from Article 22
1
§ 1 of the Labor Code, such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date. b. Your consent – for processing other data provided in the CV and in the cover letter in case you voluntarily providing us with data other than we requested. , and for processing your personal data in future recruitment processes in case you agree to take part in those processes. c. Our legitimate interest (article 6(1)(f) of GDPR) – in terms of data collected during the interview as well as results of the qualification tests. We have a legitimate interest in verifying your abilities, aptitudes, legality of stay and work – we require this to assess whether you are a suitable person for the post in question. 4. Your personal information will be transferred to processor outside the European Economic Area (EEA), located in United Kingdom as a part of a recruitment process and Hiring Managers located in different locations in the UK, Ireland and India. In the case of transferring personal data to the United Kingdom of Great Britain and Northern Ireland, the European Commission has decided to determine an adequate level of data protection. The transfer of personal data to India is based on the application of the Standard Contractual Clauses included in the Data Transfer Agreement (DTA), to which the Group company Capita located in India, is a signatory.Your personal data will be transferred to recipients participating in the recruitment and employment process, i.e., to companies handling the legalization of residence/ employment, medical check (Luxmed Sp. z o.o.) occupational health and safety training services (Safety Umbrella Sp. z o.o), HR (Human Resources) and payroll services (AdAc Sp. z o.o.), as well as to companies related to Capita Group. After a successful recruitment process, your data will be shared with a medical facility with which the Administrator has a contract to conduct preliminary examinations, with the facility being a separate Data Controller. Your personal data may be also disclosed to entities and authorities authorized to process such data. 5. Your personal data will be stored from the day of sending your CV: a. for a period of 6 months for the processing of your personal data in the current recruitment process for which you applied, b. for a period of 12 months if you give your consent for the processing of your personal data for the purpose of future recruitment processes. 6. You have the right to request access to and rectification or erasure of your personal data, restriction of processing or the right to data portability. The right to withdraw consent at any time is not affecting the lawfulness of processing based on consent before its withdrawal. 7. At any time you have the right to object to the processing of your data. In such a situation, the Controller will cease to process your data for the aforementioned purposes, unless the Controller can demonstrate that with respect to your data there are valid legitimate grounds that override your interests, rights and freedoms, or your data will be necessary for us to possibly establish, assert or defend claims. 8. The provision of your personal data to the extent provided by labor law, including in particular to the extent provided by Article 22
1
of the Labor Code, is a statutory obligation and at the same time is necessary for you to participate in the recruitment procedure. Failure to provide data will result in your inability to participate in the recruitment procedure. Your provision of other data is voluntary. 9. Your personal data will not be a subject to the automated decision-making, including profiling. 10. You have the right to lodge a complaint on unlawful processing of your personal data, to the supervisory authority: Data Protection Authority of the Republic of Poland (UODO, ul. Stawki 2, Warsaw).