myBUY Tactical Buy Analyst

1 tydzień temu

Kraków, Lesser Poland PepsiCo Pełny etat 40 000 zł - 80 000 zł rocznie
Overview

PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirects goods and services in PFNA, PBNA, LATAM, Europe, AMESA and APAC. The tool is branded myBUY and used by end users across 50+ countries, with a central team supporting the PR2PO (Purchase Requisition to Purchase Order) process. The Helpdesk function is to support the End Users in resolving incidents and service requests. The Tactical Buy function is part of PepsiCo's integrated procurement process. The person in this position will play a key role in providing support for the SWE market.

Responsibilities

Helpdesk


Incident Lifecycle Management: Identify, record, classify, investigate, escalate, resolve, and close incidents while restoring normal service operations.

User Communication: 

  • Maintain clear communication with users throughout the incident lifecycle, including status updates and ticket closure.
  • Management, IT Incident Management, Problem/Change Management, and Vendor Master Data requests.
  • Prioritization Rules: Open incidents are prioritized using a scale from P1 (highest) to P5 (lowest), ensuring timely resolution based on impact and urgency.

Tool Usage: Incidents are logged, managed, and resolved using the SNOW (ServiceNow) tracking tool; out-of-scope requests are routed appropriately.

User Support: Respond to queries related to requisitions, vendor creation, purchase orders, procurement policies, and ad-hoc reporting.

Tactical Buy

  • Performing Quality check, Compliance check and Contract check for all PRs (Purchase Requisitions) in scope according to PepsiCo Policies and Procedures
  • Performing Tactical Buy (TB) process: Quotation – Negotiation – Tender summary – Savings calculation
  • Responsible for the performance of the country: Level of compliance on the country / Quality of the reported data on the country / Monitoring performance against KPIs
  • Help to identify opportunities to automate business processes
  • Processing and Approving PRs which have successfully passed the Quality Check (QC) and are not eligible for TB
  • Updating and Processing PRs in Ariba with the outcome of the TB bidding process
  • Perform analysis of the spend managed
  • Lead trainings and sessions for category users
  • Develop & support additional projects in order to increase myBUY adoption
Qualifications
  • Bachelor's Degree
  • 6+ Years of experience
  • Spanish language C1
  • Good English level
  • Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
  • Experience in Incident Management
  • Procurement and analytical background
  • ERP (SAP / ARIBA) experience
  • Ability to understand the processes and to analyze sourcing data
  • Good IT (procurement) skills. PC (Windows, Word, Excel, Power Point)

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