IT Service Desk Technician

1 dzień temu

Kraków, Lesser Poland BNP Paribas Pełny etat

The IT Service Desk Technician provides the first level of support to users, whether by telephone or ITSM system. You conduct an initial diagnosis, resolves incidents or simple technical support requests and escalates those incidents, which she/he is unable to deal with at your level. You record all requests in the IT service management tool (ITSM) for monitoring, reporting and learning purposes. You are responsible for monitoring the processing of tickets and for informing the applicant of their status changes.

IT Service Desk Technician

Responsibilities:

Providing first level support to users

Recording all requests in the service management tool

Proper analysis of situation and troubleshoot for cases to apply solutions

Enriching the documentation and knowledge base

Contributing to the continuous improvement of the service level

Equipment management

Working in shifts mode

Requirements:

1-2 years of experience on similar role

Fluent in English language (C1 level)

Understanding of PC set-up, and strong knowledge of MS products (Windows and Office)

Experience with other tech stack like Active Directory, VoIP, Citrix Client, VPN Client, Microsoft Exchange Server and others

Problem-solving approach, ability to communicate effectively and establish great relations

Customer care

Willingness to work in shift mode (M 8-16/N 10-18/A 14-22)

Educational background in field of IT

What we offer:

Hybrid work mode

Equivalent for remote work expenses (120 PLN per month)

Stable employment in the international company

Fully paid private medical care for employee

Pre-paid lunch card

Employee Pension Plan

Co-financed Multisport Card

MyBenefit Cafeteria Platform

Life insurance

Car parking availability in the office building

Trainings and development opportunities

We kindly invite you to submit your application in English.

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