IT Service Desk Technician

22 godzin temu

Kraków, Lesser Poland BNP Paribas CIB Pełny etat

The IT Service Desk Technician provides the first level of support to users, whether by telephone or ITSM system. You conduct an initial diagnosis, resolves incidents or simple technical support requests and escalates those incidents, which she/he is unable to deal with at your level. You record all requests in the IT service management tool (ITSM) for monitoring, reporting and learning purposes. You are responsible for monitoring the processing of tickets and for informing the applicant of their status changes.

IT Service Desk Technician
Responsibilities

  • Providing first level support to users
  • Recording all requests in the service management tool
  • Proper analysis of situation and troubleshoot for cases to apply solutions
  • Enriching the documentation and knowledge base
  • Contributing to the continuous improvement of the service level
  • Equipment management
  • Working in shifts mode

Requirements

  • 1-2 years of experience on similar role
  • Fluent in English language (C1 level)
  • Understanding of PC set-up, and strong knowledge of MS products (Windows and Office)
  • Experience with other tech stack like Active Directory, VoIP, Citrix Client, VPN Client, Microsoft Exchange Server and others
  • Problem-solving approach, ability to communicate effectively and establish great relations
  • Customer care
  • Willingness to work in shift mode (M 8-16/N 10-18/A 14-22)
  • Educational background in field of IT

What We Offer

  • Hybrid work mode
  • Equivalent for remote work expenses (120 PLN per month)
  • Stable employment in the international company
  • Fully paid private medical care for employee
  • Pre-paid lunch card
  • Employee Pension Plan
  • Co-financed Multisport Card
  • MyBenefit Cafeteria Platform
  • Life insurance
  • Car parking availability in the office building
  • Trainings and development opportunities

We kindly invite you to submit your application in English.

  • IT Service Desk Technician

    22 godzin temu

    Kraków, Lesser Poland BNP Paribas Pełny etat

    The IT Service Desk Technician provides the first level of support to users, whether by telephone or ITSM system. You conduct an initial diagnosis, resolves incidents or simple technical support requests and escalates those incidents, which she/he is unable to deal with at your level. You record all requests in the IT service management tool (ITSM) for...

  • Service Desk Specialist

    1 tydzień temu

    Kraków, Lesser Poland Sitevis LTD Pełny etat 30 000 zł - 60 000 zł rocznie

    Job Title:Service Desk SpecialistLocation:Hybrid - KrakowEmployment Type:Full-timeExperience Required:2–4 yearsLanguage Required:Polish Native -MUSTOverviewWe are seeking a skilled and customer-focusedService Desk Analystto provide first-line technical support to end users across the organization. The ideal candidate will have strong troubleshooting...

  • Field Service Technician

    7 dni temu

    Kraków, Lesser Poland Blue Lynx Pełny etat 40 000 zł - 60 000 zł rocznie

    Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally, they work with multiple major Fortune 100 Businesses.We are now looking for a dedicated and experiencedField Services Technicianto join our expanding team in Małopolska, Poland.Job Profile for Field Services Technician:Responsibilities will...

  • Service Desk Engineer

    22 godzin temu

    Kraków, Lesser Poland PRIMUS Global Technologies Pvt Ltd Pełny etat

    The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails· L1 Technical Support· Handling all the Inbound calls chat and emails in service desk· Manage tickets that L1 engineers need assistance· Handling Basic L1 queries from end users· Correctly logging incidents and faults categorizing and...

  • IT Service Desk Specialist with Spanish

    1 tydzień temu

    Kraków, Lesser Poland Lundbeck Pełny etat 30 000 zł - 60 000 zł rocznie

    Are you passionate about IT and eager to make an impact in a global environment? AtLundbeck, we're looking for anIT Service Desk Specialist with Spanishto join our vibrant team inKrakow.If you have excellent communication skills and a service-oriented mindset, this is your chance to grow your career atLundbeck – a certified Great Place to Work. Get your...

  • IT Service Desk Specialist with Spanish

    22 godzin temu

    Kraków, Lesser Poland Lundbeck Pełny etat

    Are you passionate about IT and eager to make an impact in a global environment? At Lundbeck, we're looking for an IT Service Desk Specialist with Spanish to join our vibrant team in Kraków. If you have excellent communication skills and a service-oriented mindset, this is your chance to grow your career at Lundbeck – a certified Great Place to Work. Get...

  • IT Service Desk Specialist with Spanish

    23 godzin temu

    Kraków, Lesser Poland LUNDBECK Pełny etat

    Are you passionate about IT and eager to make an impact in a global environment? At Lundbeck, we're looking for an IT Service Desk Specialist with Spanish to join our vibrant team in Kraków.If you have excellent communication skills and a service-oriented mindset, this is your chance to grow your career at Lundbeck – a certified Great Place to Work. Get...

  • Global Service Desk Analyst Tier II

    22 godzin temu

    Kraków, Lesser Poland Westinghouse Electric Company, LLC Pełny etat

    Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global...

  • Global Service Desk Analyst Tier II

    22 godzin temu

    Kraków, Lesser Poland Westinghouse Electric Company Pełny etat

    Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.The...

  • Global Service Desk Analyst Tier II

    22 godzin temu

    Kraków, Lesser Poland Laveer Engineering Pełny etat

    Requisition Number: 29149Company: W Electric Poland LLCLocation:Krakow, MA, PL, 30-701Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent...