Customer Service Specialist

4 dni temu

Wrocław, Województwo dolnośląskie, Polska PPG Pełny etat

The
Customer Service Specialist
plays a critical role in supporting the front-line customer service operations by handling administrative tasks, processing orders, managing data, and ensuring the smooth functioning of back-office processes.

They contribute to the overall efficiency and effectiveness of the customer service department, enabling frontline staff to focus on delivering exceptional service to customers. Responds to inquiries via email or CRM to provide problem resolution in accordance with the Organization's service standards.

Location:
ul. Curie-Skłodowskiej 12, Wrocław
Work model:
Hybrid
Your Responsibilities

  • contact with internal customers (by phone and email) regarding availability of goods, order delivery dates, complaints during delivery, etc.;
  • contact with carriers (by phone and email) regarding order delivery dates and returns, logistic complaints, etc.;
  • management of orders;
  • changing address, date, warehouse, quantity of goods in orders as needed;
  • entering technical complaints (without processing) and issuing credit notes to the customer;
  • handling logistical complaints (analyzing the case, issuing credit notes, debit notes and returning goods if necessary);
  • organize the return of goods from the customer to the warehouse and ensure its implementation
  • shift work - providing business support until 5:00 p.m.

Our Requirements

  • Secondary education or higher and/or 2+ years of relevant experience
  • Fluency English
  • Good knowledge of MS Office environment
  • Experience in SAP/Client Link and other ERP environments is a plus
  • Problem solving
  • Ability to take ownership of specific area of work
  • Good communication skills
  • Cooperation within the team
  • Conscientiousness
  • Problem solving

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

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