HR Operations Associate

JOB DESCRIPTION

Are you ready to elevate your HR operations expertise and make a significant impact within a dynamic organization? Join our Global HR Operations team, where you will manage HR operations and support employee services across Germany and Austria. We offer unparalleled opportunities for career growth and a collaborative environment where your skills and passion will contribute to meaningful HR solutions.

As an HR Operations Associate (German Speaker) in our HR Operations team, you will play a crucial role in managing HR operations and supporting employee services across Germany and Austria.

Your responsibilities will cover a wide range of HR functions, including administration, reporting, onboarding, and employee support. You will work closely with business managers and HR teams to ensure efficient HR service delivery and compliance with company policies.

Job responsibilities

• Administer employee benefits in cooperation with the EMEA Benefits Administration Team and manage vendor contacts.
• Coordinate employee pension administration with external pension vendors.
• Manage the onboarding process, including transfers and expats, in cooperation with the EMEA Onboarding Team.
• Oversee the offboarding process, including terminations and leaves, in cooperation with HRBA and HR Transitions Team.
• Create German reference letters for employees.
• Coordinate third-party oversight and outsourcing for HR engagements across JPMSE and its branches.
• Manage records retrieval services for Germany and Austria employees and HR teams.
• Provide day-to-day assistance with employee inquiries across Germany and Austria.
• Handle regulatory HR operations, providing reports for year-end and audit requests.
• Serve as an escalation point and support for HR operations activities, coordinating issue resolution.
• Ensure detailed SOPs are documented for all work streams and monitor ongoing maintenance.

Required qualifications, capabilities, and skills:

• Proven experience in an operational role within HR administration/services.
• Strong interpersonal and written communication skills in German and English.
• Ability to prioritize and manage workload in a deadline-driven environment.
• Intermediate Excel and PowerPoint skills.
• Ability to manage multiple tasks concurrently, ensuring resolution while maintaining accuracy.
• Strong interpersonal skills to deal with employees across all levels sensitively.

Preferred qualifications, capabilities, and skills:

• Experience in a global HR environment.
• Advanced Excel skills for data analysis and presentation.
• Experience with HR systems and tools.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.