HR Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

HR Specialist - Employee Services, Europe

ROLE OVERVIEW:

Reporting to the HR Service Center Manager, Europe, the HR Specialist, will be responsible for providing resolution to employee queries and HR administration in the areas of query management, job changes, offboarding and leaves of absence.  Will execute within defined processes to ensure accuracy, consistency and compliant administration.

Main Duties include:

• Interact and serve as the primary contact to provide excellent customer service to ensure the accurate and timely resolution of all inquiries for assistance through multiple channels (MyHR (ServiceNow portal) within the specified service level agreement.

• Utilize web-based case management and knowledge base for research and case documentation within specified guidelines to ensure accurate and compliant responses.

• Review and escalate cases through designated channels for follow up, resolution and ticket closure.

• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics. 

• Diagnose and escalate issues of high priority.

• Provide administration processing in the areas of job changes, off-boarding, leave of absence and general HR support.

• Specific administration tasks to include but not limited to employment contracts, reference and background checking, all leaves of absence, resignation and acknowledgement references.

Core Behaviors

• Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank.

• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.

• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.

• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

Main Qualification, Skills and Experience include:

Education

• Completion of secondary education required, university degree preferred but not essential.

Experience

• At least 1 year of HR experience in administration of HR, Recruitment, Payroll or Benefits is required;

• Experience in customer service or contact center preferred.

• Strong PC skills, preferred experience working in HR software such as PeopleSoft or Workday.

• Established vocabulary of general HR terminology (recruitment, payroll, benefits).

• Strong verbal and written communication skills.

• Excellent interpersonal skills with and a customer service approach to problem solving.

• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.

• Fluent Polish and English are mandatory.

Hybrid/flexible schedule Location Expectations;

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.