IT Asset Management Specialist

3 dni temu


Warszawa, Mazovia, Polska Response Informatics Pełny etat

Role: Senior IT Asset Management Specialist (ServiceNow HAM/SAM)

Location: Warsaw, Poland (Remote with Occasional Travel).

Responsibilities

  • Manage day today hardware and software asset lifecycle operations
  • Maintain asset data accuracy CI alignment and lifecycle events procure receive deploy reassign retire
  • Run SAM entitlement validation reconciliation cycles compliance reporting and audit support
  • Improve HAMSAM processes workflows and data quality across multiple teams
  • Troubleshoot and resolve complex ITAM issues spanning IT Finance Security and Procurement
  • Advisory Responsibilities
  • Serve as the senior ITAM voice ensuring asset lifecycle processes data flows and operational handoffs
  • Identify gaps in the current ITAM SAM HAM operating model and recommend fixes that are realistic and scalable
  • Help define the long term ITAM roadmap
  • Build documentation SOPs runbooks and governance guidelines to ensure a smooth handover

Experience Skills:

  • 7-10 years in ITAM with deep hands on experience in ServiceNow HAM and SAM
  • Strong understanding of asset lifecycle management Discovery normalization and CMDB alignment
  • Experience with entitlement management software reconciliation turnups and optimization insights
  • Comfortable managing large fragmented inventories and cleaning up data chaos

Certifications:

  • ServiceNow Certified System Administrator CSA - Mandatory
  • ServiceNow ITAM Certifications
  • Hardware Asset Management CISHAM Preferred
  • Software Asset Management CISSAM Preferred

Mandatory Skills:

  • ServiceNow CSM


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