Field Service Staff Manager

2 tygodni temu

zdalnie, Polska Innio Pełny etat 40 000 zł - 80 000 zł rocznie

The Field Service Staff Manager leads a team of field technicians to ensure high-quality service delivery and customer satisfaction. This role oversees maintenance, repairs, and other field activities, ensuring compliance with company standards and safety guidelines. The manager supports employee development and meets performance targets through effective leadership and feedback. Collaboration with other departments and resource optimization are key responsibilities. The ultimate goal is to drive operational excellence and contribute to the organization's success.

  • Directly manage a team of approximately 20 Field Technicians, focusing on work quality, profitability, achievement of targets, employee development, and customer satisfaction.
  • Ensure high-quality execution of routine maintenance, commissioning, repairs, overhauls, and warranty procedures for the T9 product line in Poland.
  • Collaborate in the strategic planning of the service region, particularly with the Technical Support Team and Maintenance Managers.
  • Demand, review, provide feedback, and forward debriefs from Field Technicians as required.
  • Oversee the classification of service technicians within the region according to their qualifications.
  • Ensure compliance with all safety and EHS guidelines for employees, contractors, and external partners in the service region, including implementation, audits, and escalation of relevant topics.
  • Work closely with Area Managers to meet customer requirements by delivering high-quality and timely service, including on-site spare parts delivery and identifying new business opportunities.
  • Optimize costs of Field service and ensure fulfilment of service contract requirements.
  • First Contact for minor technical Problems for Field Technicians
  • Escalate complex technical issues to the Help Desk as needed.
  • Enhance customer satisfaction by ensuring rapid response times and providing necessary service expertise.
  • Manage subordinate employees in line with target agreements and employee development plans.

Requirements:

  • Technical knowledge about reciprocating engines at least 3 years experience
  • technical equivalent and/or experience in working with Oracle ERP, Microsoft Office applications, technical databases,
  • University degree or equivalent and technical business experience as well as a qualification in a technical field is required
  • Mechanical/ electrical background min. 10 years experience
  • Possesses in-depth technical expertise in servicing the J920 engine, enabling effective organization and ordering of all necessary service parts and equipment.
  • Demonstrates strong knowledge of customers and their specific requirements, ensuring prompt and effective responses to inquiries and the delivery of excellent customer service.
  • Combines advanced technical proficiency with outstanding customer service skills to address both operational and client needs.
  • Exhibits excellent written and verbal communication skills in both English and polish.

  • Field Service Engineer- Poland

    1 tydzień temu

    zdalnie, Polska Alpha Technologies Services Pełny etat 30 000 zł - 60 000 zł rocznie

    Essential Job Functions – ResponsibilitiesEnsure safety quality standards are maintained including industry safety practices established by customerContribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of partsProvide "on-time" (on or before due date) quality service by scheduling...

  • Field Service Technician

    4 dni temu

    zdalnie, Polska ABB Pełny etat

    W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym,...

  • Field Service Engineer

    2 tygodni temu

    zdalnie, Polska Fluke Pełny etat 60 000 zł - 80 000 zł rocznie

    for Internal CandidatesAt Fluke Reliability's Professional Services, we are dedicated to delivering first-class, value-added services to our current and future customers across the EMEA region and globally. As a Field Service Engineer, you will have the opportunity to develop your career as a highly qualified expert in the field of laser alignment, condition...

  • Maintenance Project Manager

    2 tygodni temu

    zdalnie, Polska Innio Pełny etat 60 000 zł - 120 000 zł rocznie

    The Maintenance Project Manager ensures the comprehensive maintenance and optimal performance of the T9 engine.This role is responsible for operational planning, resource forecasting, and service execution, acting as the single point of contact for all maintenance activities.You'll oversee both routine and corrective work, manage internal and external...

  • Business Development Manager – Food Service

    2 tygodni temu

    zdalnie, Polska Solenis Pełny etat 3 000 000 zł - 4 500 000 zł rocznie

    At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we...

  • Staff Platform Engineer

    2 tygodni temu

    zdalnie, Polska Fabres Pełny etat 80 000 zł - 120 000 zł rocznie

    remoteJoin Our Team as a Staff Platform EngineerAt Fabres, we believe in creating solutions that feel seamless and effortless… almost like magic. We're looking for a Staff Platform Engineer to help shape an advanced e-commerce project for one of our long-term, strategic clients.You'll have the chance to drive R&D initiatives and shape the future of our...

  • Resident Field Service Technician

    1 tydzień temu

    zdalnie, Polska Innio Pełny etat 40 000 zł - 80 000 zł rocznie

    Rezydent – Serwisant Silników jest zatrudniony bezpośrednio w zakładzie klienta (preferowane miejsce zamieszkania w pobliżu elektrowni) i pełni rolę głównego eksperta technicznego w zakresie silników Jenbacher serii T9. Do jego zadań należy bieżąca konserwacja, diagnozowanie usterek, reagowanie w sytuacjach awaryjnych, nadzór nad...

  • Lead Generation Manager

    1 tydzień temu

    zdalnie, Polska DigitalMara Pełny etat 30 000 zł - 60 000 zł rocznie

    DigitalMara is hiring. We are a worldwide software service provider and currently looking for a Lead Generation Manager to join our team.Requirements:1+ year of experience as a Lead Generation Specialist;Experience in related field is preferable;Excellent level of written and spoken English (B2+);Ability to build rapport in a professional setting, excellent...

  • Pricing Manager

    2 tygodni temu

    zdalnie, Polska Guidewire Software, Inc. Pełny etat 45 000 zł - 90 000 zł rocznie

    Poland - RemoteProduct Development and Operations/Full time/RemoteAt Guidewire, we empower insurers with cutting-edge pricing software (Quantee), and we are now looking for an experienced Pricing Expert who will step into the role of Customer Success Manager. This unique role combines deep pricing expertise with strong relationship management skills to...

  • Product Manager

    2 tygodni temu

    zdalnie, Polska DTiQ Pełny etat 60 000 zł - 120 000 zł rocznie

    About DTIQ Technologies, IncDTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are...