Customer Business Analyst

Why Nasdaq
When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

About Nasdaq Market Surveillance
Nasdaq Market Surveillance has nearly 30 years of experience as the industry benchmark for real-time and T+1, cross market and cross-asset surveillance. Our technology powers surveillance and compliance for 100 marketplaces and 18+ regulators globally. Standing at the forefront of technological innovation, Nasdaq Market Surveillance combats market manipulation, insider trading, and other forms of financial misconduct.

We are currently seeking a
Business Analyst Specialist
to join our dedicated team, to deliver a leading surveillance product to new and existing customers in the EMEA region.

In this role, you will handle the elicitation and management of requirements across the system development lifecycle. Provides guidance to new clients and existing customers in the preparation of the requirement documents to ensure that the characteristics of the functionality is well defined, clear and understood by customers as well as the internal organization.

Manages ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. We are recruiting for a
Business Analyst Specialist
that serves as the main point of contact with clients and ensures client satisfaction.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, paid annual and parental leave, gym sponsorship and more.

What You Will Do

• Builds and maintains strong client relationships and provides client advice.
• Able to handle difficult client relationships through superior commercial and communications capabilities.
• From a business and system requirement perspective supports design, development, testing, deployment and transition into operation when required.
• Designs solutions to clients which will result in exceeding KPI's.
• Elicits detailed business and system requirements from business owners and stakeholders.
• Writes and produces detailed functional specifications for others.
• Writes (or assists the technical writer in production of) operational and user documentation including release notes. Ensures operational and user documentation is accurate and complete.
• Provides user training on new functionality and handles user queries regarding system functionality.
• Responds to unresolved production support issues and participate in analysis and resolution on behalf of the business.
• Ensures that issues have full closure and takes ownership to work multi-functionally until that closure is obtained. Through the root cause analysis, ensures process/procedure changes occur to prevent a repeat of the issue.
• Under limited supervision, provides input into project schedule, risks, scope of work and budget.
• Assumes technical role in bid activities, design studies and RFI/RFP related work.
• Ensures that operational teams and subcontractors have a clear understanding of client requirements.
• Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s).

What We Expect

• Degree qualified in Computer Science, Business/Finance, or related field, or equivalent work experience.
• At least 5 years experience in a Business Analyst role
• Excellent analytical and organizational skills
• Ability to derive solution options
• Strong customer facing / engagement skills
• Background in capital markets and market surveillance is an advantage

What We Offer

• Competitive salary.
• Annual Monetary Bonus.
• An Opportunity to become a Nasdaq shareholder
• Employee Stock Purchase Program Nasdaq stocks with a discount.
• Restricted Stock Units annually assigned stock bonus.
• Internal Mentorship programs - learn from an employee you look up to.
• Wide selection of online learning resources: Udemy, O'Reilly, etc.
• Flex day program (up to 6 days a year).

This is a full-time position located in Wroclaw, Poland. A valid work permit for the EU is required.

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.