Business Process Analyst

LAPP

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive: alive by LAPP – alive by YOU

Your tasks

• Gather, analyze, and prioritize customer requirements, translate business requirements into technical specifications through user stories, and take responsibility for the realization process
• Plan and orchestrate internal testings (including SAP tests) and ensure technical functionality of IT solutions.
• Adapt technical solutions to meet country-specific requirements and coordinate rollout activities, training, and support for local teams.
• Collaborate with internal IT teams and external partners to develop and integrate IoT platforms and technical solutions, ensuring smooth and sustainable project execution.
• Create and maintain Standard Operating Procedures (SOPs) to ensure process transparency and reliability.
• Monitor and optimize key performance indicators (KPIs) such as customer retention, service response times, and satisfaction post-rollout, while delivering data insights for customer and services success management.
• Support project planning, monitor schedules, provide progress reports, and take on project responsibility in interdisciplinary teams.

Your profile

• Completed studies (bachelor's or master's degree) in (Business) Information Systems, Business Engineering, Economics or Business Administration with a focus on IT/Technology, or a comparable field.
• Strong entrepreneurial thinking and cooperative work style, enthusiasm for driving projects efficiently in a team environment.
• Experience in analyzing, documenting, aligning, and translating business requirements into functional and non-functional specifications, ideally in the context of developing software solutions.
• Very good English skills, good German skills (as a bonus) both written and spoken.
• Familiarity with agile project management methodologies and digital tools used in software development.
• Proactive, self-motivated and independent and structured working style with a confident, approachable demeanor, and the ability to clearly and effectively communicate complex topics.
• Preferred knowledgeable working with SAP.
• Strong sales focus, problem-solving and organizational skills.

Good reasons for LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player with flat hierarchies
• Flexible working hours models & hybrid work
• Work life balance
• Personnel development, onboarding & individual support
• Annual international soccer- & volleyball tournament
• Opportunity to join benefits: Medical care, Multisport card, Retirement saving scheme etc.

Contact

Lapp Business Services Sp. z o.o.

• Plac Nowy Targ 28
• 50-141 Wroclaw, Poland

Name: Aleksandra Jarosinska

Position: Talent Acquisition Partner

By clicking the "Send" button, you consent to the processing of your personal data contained in the application documents by LAPP BUSINESS SERVICES sp. z o.o. Plac Nowy Targ 28, Wrocław, KRS: , for the purpose and for the needs necessary to carry out the recruitment process. / Klikając przycisk "Wyślij" wyrażasz zgodę na przetwarzanie przez LAPP BUSINESS SERVICES sp. z o.o. Plac Nowy Targ 28, Wrocław, KRS: , swoich danych osobowych zawartych w dokumentach aplikacyjnych, w celu i dla potrzeb niezbędnych do realizacji procesu rekrutacji.

We are happy to answer any questions you may have in advance