Customer Service Representative

7 dni temu

Warszawa, Mazovia, Polska Energizer Holdings Pełny etat 25 000 zł - 40 000 zł rocznie

Responsibilities

  • Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
  • Understanding specific customer needs from packing requirements through to transportation and lead time management.
  • Management of any customer returns.
  • Ensuring accurate customer profiles are maintained on database.
  • Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
  • Respond to all customer queries and complaints within agreed response times.
  • Use daily/weekly/monthly reports to drive decisions on own accounts
  • Work collaboratively with Supply and Demand Planning teams to manage product availability issues
  • Working with Accounts Receivable team to deal with queries effectively.
  • Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
  • Continuously strive to achieve personal development supporting business objectives.
  • Phone/email contact with customers
  • Phone/email contact with commercial team (and other ENR functions)
  • EDI/Hybris roll out.
  • Supporting other team members, backup for others

What we are looking for

  • Experience and knowledge of the SAP system
  • Educated to a minimum of "A level" or equivalent to include English/others languages & Maths
  • Language Skills:
    High proficiency in English and Polish.
    Additional languages e.g. German, French or Italian would be great advantage.
  • Highly developed IT skills and proficient with Microsoft Office tools
  • Ability to work as part of a team as well as on own initiative
  • Passionate about customer service / order mangement
  • Highly organized and able to manage deadlines effectively and efficiently
  • High levels of attention to detail
  • Flexible and responsive working style
  • Good communicator with an excellent telephone manner
  • Tenacity and initiative

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