Junior Support Consultant with Portuguese

9 godzin temu

Katowice, Silesia, Polska ARCHE Consulting Pełny etat

Responsibilities:

  • First point of contact for customers in Portuguese (Brazilian).
  • Handling questions via email, phone, or chat.
  • Providing basic IT and product support.
  • Escalating more complex issues to senior teams.
  • Ensuring positive customer experience.
  • Working with international teams on daily operations.

Requirements:

  • Portuguese (Brazilian) - fluent communication.
  • English - good working level for internal communication.
  • No prior experience required - full training provided.
  • Open mindset, willingness to learn, problem-solving attitude.
  • Availability for hybrid work (2 days per week in office).
  • Nice to have: interest in IT tools, customer service experience.

Our client offers:

  • Hybrid work - remote with only 2 days per week in the office (Katowice, Opole, Lublin, Kraków).
  • Competitive salary - tailored to skills and experience.
  • Annual bonus - based on individual and team performance.
  • Private medical care - access to specialists and preventive check-up.
  • Sports card - co-financing for activities (e.g. Multisport).
  • Training budget - courses and certifications (e.g. project management, new technologies).
  • Friendly company culture - innovative environment, opportunity to impact new products.
  • Modern office - ergonomic workspace, relaxation areas, good location.
  • Team events - regular integrations, company trips, well-being initiatives.

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