Business Support Specialist, SAP Sales

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils

Learn more about us as a workplace r s

We are looking for a Business Support Specialist, SAP Sales & Logistics to join our Pulp Supply Chain Tools & Process team in the UPM Fibres business area.

Greetings from your manager

"This is an excellent opportunity to step into a role that combines meaningful hands-on support work with the chance to improve and modernize how we operate. We're rolling up our sleeves every day to help our users, and at the same time we're actively introducing smarter, AI-enabled ways of working. If you're someone who enjoys solving real problems, supporting people, and shaping better processes along the way, I'd be excited to welcome you." - Andrea Kumorovitzova, Manager, AI & Business Support, Pulp

What you will do

You will join the Pulp Tools & Processes organization, which leads process development, digitalization, and decision-support solutions. The team steers the commercial, operational IT and digitalization portfolio and owns key business systems (including but not limited to SAP S/4HANA ERP, SAP IBP for Planning, SAP TM, Salesforce CRM, and more) in our Pulp business. The Business Support Specialist, SAP Sales & Logistics, plays a critical role in this ecosystem as it combines expertise in supply chain processes, solution development, and end-user support.

More concretely, you will:

• Serve as the primary support resource to end users for SAP SD and SAP TM in our end-to-end S/4HANA environment
• Troubleshoot and resolve incidents across sales, customer service, distribution logistics, transportation planning/execution
• Coordinate and execute UAT cycles, support regression testing, and prepare release notes
• Train end users and develop or verify high-quality training materials, job aids, standardized work instructions, and business/technical documentation with focus on AI utilization
• Apply AI tools actively in daily support tasks and contribute to the modernization of the processes by identifying automation opportunities, redesigning workflows, and embedding intelligent solutions
• Support quality of execution of master data processes related to customers, materials, routes, transportation lanes, partners, and logistics attributes
• Research, evaluate, and support new functionality, platform enhancements, and system change requests
• Collaborate closely with a global network of solution/process owners, IT service teams, 3rd-party vendors, and implementation partners
• Participate in large- and small-scale projects and continuous improvement initiatives across the Pulp sales and supply chain organization
• Support and troubleshoot EDI, RFID-enabled workflows, and system integrations across trading partners and logistics providers
• Help drive end-user adoption of SAP Fiori apps and modern user experience tools

Who you are

• You have a minimum of 3 years of experience in solution development, implementation, or support
• You have strong hands-on experience with SAP SD, SAP S/4HANA ERP, SAP TM and SAP Fiori
• You understand end-to-end sales, distribution, transportation, and supply chain processes
• You have a proactive, hands-on mindset and enjoy solving problems and making things happen
• You can bridge the gap between Business and IT and enjoy supporting diverse end-user communities
• You hold a Bachelor's or Master's degree in Supply Chain Management, Information Systems, Business, Engineering, or a related field
• You communicate fluently in English, both written and spoken
• You have experience with EDI, RFID, or integration troubleshooting is a strong advantage

This is what we offer to you

• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

The position is located in UPM Business HUB Wroclaw, Poland.

The position reports to Manager, AI & Business Support.

We offer a hybrid working model.

Please apply via the link above and attach your CV and an optional cover letter latest by January 18, Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact the HR Service Center at or tel

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: .

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path #growthwithUPM

If you wish to get more insight about who we are, check out this page

Follow UPM on X | LinkedIn | Facebook | YouTube | Instagram