Junior Customer Service Representative with German

6 dni temu

Gdansk Metropolitan Area, Polska Arrow Components Pełny etat 25 000 zł - 40 000 zł rocznie

Position
Junior Customer Service Representative with German

Job Description
The Amazing
Customer Service
team in Gdansk is now hiring The team is built of more than 100 Customer Service Representatives, 7 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you

About The Role
The Junior Customer Service Representative is responsible for
supporting
the Sales team to enhance the
customer relationship
through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Representative takes care of
backlog management
actions through order to invoice process and delivery of parts to nominated customers. Junior Customer Service Representative also
manages customer reserved inventory
to meet all related goals and objectives for both Arrow and the Customer.

What Will You Do

  • Order to Invoice process.
  • Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
  • Order Management.
  • Managing and handling of all relevant backlog alerts.
  • Managing and responding to all requested customer backlog changes.
  • Close cooperation with other departments like Sales, Assets and Logistics.
  • Driving On-Time-Delivery performance in line with customer and company goals.
  • Generating customer satisfaction.
  • Driving efficiency.

Who You Are

  • German + English on min B2/C1 level (both spoken and written).
  • 1-2 years of Customer Service and Order Management or Customer Material Return and Claims handling experience is preferable
  • Good knowledge of MS Office, Excel is a plus
  • Accountability
  • Communication and coordination skills
  • Customer-oriented attitude
  • Team player
  • Good daily work organization and prioritizing tasks

What We Offer

  • Permanent contract with 3 months probation period.
  • Interesting career development opportunities in a quickly growing environment.
  • Premium Medical Care program + Dental Package.
  • MyBenefit System (including MultiSport Card & vouchers).
  • Dynamic environment with a friendly work atmosphere.

Who We Are
As
Arrow Global Components
(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides.

Submit your CV in English.
Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

Location:
PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type
Full time

Job Category
Sales

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