Senior GameOps Manager

At Aristocrat, we bring happiness to life through the power of play. Joining us as a GameOps Manager, you will be at the heart of our mission, driving flawless game operations and crafting outstanding experiences for our players. This is an outstanding opportunity to be part of a world-class team, where your ambitious ideas will thrive and make a significant impact.

Work mode:
hybrid – 3 days per week from the Wave Office, Aleja Grunwaldzka 347, Gdansk, Poland.

What You'll Do

• Direct and improve the continuous management of the game, maintaining smooth day-to-day activity and player involvement.
• Coordinate in-game events, content releases, seasonal updates, and monetization strategies.
• Collaborate with cross-functional teams (e.g., product, development, engineering, analytics) to define and implement key operational goals.
• Analyze data and meaningful metrics to identify trends, troubleshoot issues, and suggest improvements for gameplay, player retention, and monetization.
• Collaborate with the management of community and player feedback, addressing issues, providing updates, and ensuring that player happiness is consistently maintained.
• Develop and maintain operational processes, workflows, and standard methodologies to streamline game ops production.
• Work with customer support to ensure timely and effective resolution of player issues and concerns.
• Serve as a bridge between the live operations team and senior leadership, delivering regular reports and updates on the game's performance.
• Drive incident management and troubleshooting for critical issues, working with the development team to resolve them as quickly as possible.
• Manage the deployment of in-game content, ensuring it is done seamlessly with minimal disruption to players.

What We're Looking For

• 5+ years of experience in game operations, live ops, or related roles within the gaming industry
• Established experience in directing live game activities, encompassing event organization, content modifications, and methods for engaging players.
• Proficient in free-to-play (F2P) game economies, monetization strategies, and player retention standard processes.
• Outstanding data analysis capabilities with the talent to convert data into practical insights.
• Experience in collaborating with cross-functional teams and coordinating with product, development, engineering, and customer support teams.
• Strong communication and problem-solving skills, with the ability to manage fast-paced situations effectively.
• Proficient in operating independently as well as cooperating with colleagues in a swift, dynamic workplace.
• Familiarity with industry tools and platforms for game management, analytics, and content deployment.
• A passion for games and a deep understanding of player behavior.

Preferred Qualifications

• Strong skills in mathematics, economics, business, analytics, or related fields.
• You are exceptionally organized with strong planning and project management skills.
• Meticulous, with a focus on delivering results and meeting performance targets.
• A self-starter who takes initiative and excels at managing multiple priorities in a fast-paced, demanding environment.

Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations
None

Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.