Client Data Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role serves as a strategic Management Information partner and an interface with our clients on their travel program management. You will act as the key liaison between Client Management and Service Delivery, combining advanced analytical capabilities with hands-on client support to ensure seamless program connectivity and data-driven decision-making.

You will support Client Management leaders and customer contacts on a day-to-day basis, facilitating and overseeing the execution of action plans whilst providing end-to-end support for travel program requirements and escalation management. Your responsibilities encompass compiling and analysing complex travel data, preparing monthly reporting packages and ad-hoc analytical requests, and translating insights into compelling presentations that drive strategic business objectives.

This position requires you to leverage project management expertise, advanced analytical skills, and proficiency in PowerPoint and Excel to support both routine operations and special initiatives. You will interact with clients on policy exception management, crisis management protocols, post-trip reporting analysis and bespoke projects, ensuring that data insights inform every client engagement and program decision.

What You Will Be Doing:

• Data Analysis & Reporting: to develop and maintain comprehensive management information (MI) solutions tailored to client requirements, including quarterly reviews, monthly reports and ad-hoc analytical requests
• Conduct in-depth analysis of client travel programmes to identify trends, cost optimisation opportunities and programme performance metrics
• Design, build and maintain dynamic dashboards and automated reporting solutions using advanced Excel functionality (VBA, macros, pivot tables, array formulas and financial modelling)
• Prepare accurate scorecards and performance presentations that drive strategic business objectives and support client decision-making
• Audit and analyse air fare checks and PRDS requests, ensuring data integrity and compliance
• Serve as the primary point of contact for all MI-related matters, including reporting tool support, configuration, maintenance and issue resolution
• Facilitate end-to-end client programme support, including action plan development, escalation management and special project delivery
• Support policy exception management, crisis management protocols and post-trip reporting analysis
• Maintain client configuration data (customer IDs, cost centres, reason codes) within Amex GBT MI database to ensure consistent global reporting accuracy
• Collaborate with Client Group Managers and Global Service Delivery teams to ensure programme connectivity and seamless service delivery
• Oversee implementation of new markets and services, ensuring MI, service delivery and online processes are fully operationalised
• Identify, escalate and facilitate resolution of issues utilising internal resources and GBT support channels

 What We're Looking For:

• 1 year of experience in data analisis
• Expert proficiency in Microsoft Excel, including VBA, macros, pivot tables, array formulas, financial modelling and data visualisation
• Advanced knowledge of Excel, MS Access, ActiveX Data Objects and related database technologies
• Demonstrated expertise in designing dynamic dashboards, statistical analysis and automation solutions
• Proficiency in building fully-integrated financial models and complex data handling
• Strong knowledge of insights reporting tools and MI platforms
• Thorough understanding of the business travel industry, including front office, mid-office and back-office processes and tools
• Comprehensive product knowledge of GBT systems and solutions
• Ability to translate technical data into compelling business narratives and presentations
• Exceptional written and verbal communication skills with meticulous attention to detail
• Strong analytical and problem-solving capabilities with a proactive, resourceful approach
• Ability to manage competing priorities, work under pressure and meet tight client-driven deadlines
• Excellent relationship-building skills across diverse teams and working styles
• Adaptability to change and new direction with minimal notice
• Proficiency in learning new technologies and navigating technical issues through appropriate support channels

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The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for