Application Support Engineer

6 dni temu

Katowice, Silesia, Polska Sopra Steria Pełny etat 40 000 zł - 80 000 zł rocznie

We are looking for an
Application Support Engineer
with French to join the
Sopra Steria Polska
team and contribute to a project for a leading French telecommunications company.

Mission/Activities:

  • Second-line application support is responsible for ensuring the efficient and reliable operation of client applications. Their responsibilities include:
  • Resolving application-related incidents, including identifying root causes, implementing solutions, and monitoring outcomes.
  • Preparing and moderating conf calls in the event of an incident or as needed by other teams.
  • Managing email communications and communicating through various dedicated channels to ensure the best information flow, including dedicated incident communications.
  • Problem management according to IT best practices. Tracking and monitoring the progress of resolved issues.
  • Performing preventative measures to minimize the risk of incidents by acting proactively and reporting analysis results and metrics on application activity to higher-level support.
  • Collaborating with other teams to improve the quality and stability of applications based on incident occurrences and root cause analysis using available tools.
  • Preparing daily activity reports for various support teams collaborating with our team.
  • Creating and modifying instructions/procedures to standardize activities and improve our team's work, as well as building team autonomy from the first level.
  • On-call duty outside working hours paid extra

Tech stack on the project:

  • Linux
  • Windows
  • VTOM, AIRFLOW schedulers
  • Docker and Kubernetes
  • Kafka
  • Confluence
  • Elasticsearch
  • Kibana
  • Grafana

Required Competencies:

  • Knowledge of UNIX and Windows server diagnostics and administration.
  • Familiarity with Docker and Kubernates
  • French language skills at least at B1 level
  • Communication skills
  • Teamwork skills
  • Availability and ability to work on duty

Nice to Have:

  • Knowledge of scheduling environments
  • Knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
  • Working with ITSM systems
  • Analytical skills.

What we offer:

  • BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance
  • DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches

If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

"I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes."

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