engineer, remote support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Engineer in Training (EIT) program is a program to introduce our employees to the Rockwell Automation technologies. EIT is a 16-week-long training program focused on the technical and professional development of our early careers. After completing the training, you will join the team. Start date: January 2026.

You will:

• Work with equipment, different products, and applications.
• Get to know Rockwell Automation, our values, leadership, and what drive us.
• Get to know your peers and start building your network and personal brand.
• Face challenges in a safe environment and feel the time pressure.

It is not just onboarding, it's ONBOARDING

• Support for customers and distributors in solving technical problems related to Rockwell Automation products (by telephone, chat, and email) in different teams.
• Simulation and analysis of issues reported by users in the laboratory.
• Document technical solutions and best practices.
• Cooperation with technical teams and customer service.
• Continuous improvement in Rockwell Automation products and technologies.
• Participation in on-site projects about 20% a year
• You will report to EMEA RSS Shared Labor Supervisor

• Bachelor's degree in Automation / Electronics / IT
• Authorization to work in Poland
• Very good written and spoken English
• Basic knowledge of automation and a strong willingness to develop in this area.
• Residence within commuting distance and ability to attend the office in Katowice on a regular basis

• ~1+ years of experience in automation control systems programming and implementation.
• Knowledge of Drives Technology.
• Knowledge of communication protocols.
• Knowledge in motion Technology.
• Use technical documentation
• Very good written and spoken Polish or other European language.

Your additional advantages:

• A Cisco / Microsoft certificate will be an advantage.
• Technical education or experience in a similar position.
• Customer service experience.

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.