Internship in Lead Qualification

At Trackforce, we're transforming how physical security operations are managed across the globe. As the world's leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

Program Overview

This role directly accelerates pipeline generation by ensuring that every inbound, webinar, and event-generated lead is properly reviewed, validated, enriched, and pre-qualified before reaching the SDR team. The intern will also handle short verification calls to confirm ICP fit, clarify intent, and fill any critical data gaps. By delivering consistently clean, accurate, and "ready-to-work" leads, this role enables SDRs to focus entirely on high-impact outbound activity and booking meetings - increasing efficiency, improving conversion rates, and reducing the operational drag currently slowing the team down.

Key Responsibilities:

• Review and pre-qualify inbound and event-generated leads daily
• Validate ICP criteria and categorize leads (MQL, Nurture, Disqualified)
• Conduct brief verification calls to confirm details and interest
• Enrich lead data via LinkedIn, ZoomInfo, and company websites
• Maintain clean and accurate records in Salesforce (fix fields, merge duplicates)
• Prepare enriched lead lists for SDR sequencing and follow-ups
• Support reporting on lead quality and suggest workflow improvements

Qualifications:

• Currently enrolled in a university program preferred in the final year of studies
• Strong attention to detail and analytical thinking.
• Comfortable using LinkedIn and basic research tools.
• Strong communication skills for short verification calls.
• Interest in lead qualification, SDR processes, or sales/marketing operations.
• Ability to work independently and follow clear processes.
• Experience with CRM systems is a plus, but not required.

Learning Outcomes:

• Qualification frameworks: ICP, persona, buying triggers, segmentation.
• How to validate and prepare leads for SDR outreach.
• Confidence in making short, structured business calls.
• Salesforce fundamentals: hygiene, deduplication, enrichment.
• Outreach basics: sequences, lists, and event workflows.
• Understanding how events/webinars convert into pipeline.

Why Join Trackforce?
We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that's committed to delivering real value to our customers — and having fun while doing it.

At
Trackforce
, we live by our core values:

• Foster Curiosity
• Lead with Empathy
• Take Ownership and Be Accountable
• Empower Diversity
• Be True and Act with Integrity

At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.

We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.