Quality Analyst with German

6 dni temu

Kraków, Lesser Poland ARCHE Consulting Pełny etat 20 000 zł - 40 000 zł rocznie

Responsibilities:

  • Analyzing trends & report Quality performance and undertake or recommend corrective actions.
  • Establish procedures for handling data and performance reporting & continuously improve them.
  • Report team performance to internal and external stakeholders.
  • Act as a contact point for the managers (both internal and external for all the Quality-related queries.
  • Pick up process gaps & collaborate with managers to formulate solutions.
  • Work closely with the teams to achieve quantitative & qualitative goals as per the SLA.
  • Drive efficiencies to reduce costs, improving productivity and improving teams' performance.
  • Ensure regular meetings with QA Team & TLs to keep them informed of any updates received.

Requirements:

  • Proven experience in providing Quality Assurance/Training support in BPO environment.
  • Very good command of German language and English language (at least C1)
  • Analytically-minded, logical thinker with strong problem solving skills and ability to identify process gaps and areas for improvement.
  • Very good communication skills - ability to build effective relationships at all levels

Our client offers:

  • Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit.
  • Open-minded and multinational environment.
  • Opportunity to be part of a global organization focused on development.
  • Professional development and clear career path.
  • Training & development opportunities.

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