Team Lead, Production Engineering

About Allvue

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you're collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that's revolutionizing the alternative investment industry. Define your own future with Allvue Systems

Job Summary

We are seeking a Team Lead, Production Engineering to drive the transformation of our Cloud Operations team into a modern Site Reliability Engineering (SRE) organization. In this mid-level management role, you will lead a distributed team across Europe and India, covering all product lines (Credit, Equity, Data) running in AWS and Azure cloud environments. Working in partnership with a Technical Lead, you will focus on people management, process execution, and delivery, while the Tech Lead drives deep technical strategy. The ideal candidate is execution-focused and proactive, able to identify operational issues and propose effective solutions. You will champion reliability through automation and best practices, applying software engineering principles to IT operations in order to eliminate manual work and improve efficiency.

Over the next 6-12 months, your primary objective will be to stabilize the team's operations, analyze areas of waste (excess manual effort), and implement automation to reduce toil. Long-term, you will establish robust planning and workflow processes (e.g. Kanban) to manage work, and continuously improve the platform's reliability, scalability, and performance. This role offers the opportunity to shape the Production Engineering practice and have a broad impact across all our products.

Responsibilities

Team Leadership: Manage and provide direction to the Production Engineering team (spanning EU and India), ensuring 24/7 operational coverage and reliability for all product lines on our AWS/Azure infrastructure.

· SRE Transformation: Drive the evolution from a traditional cloud operations model to a Production Engineering/SRE approach. Instill SRE best practices such as robust monitoring, alerting, and automation of manual processes to minimize toil. Promote a culture of continuous improvement, resiliency, and service ownership.

· Operational Excellence: Oversee day-to-day production operations, including incident management and response. Ensure that incidents are resolved quickly and followed by blameless post-mortems and root cause analysis to prevent recurrence. Track reliability metrics (SLIs/SLOs) and use them to prioritize improvements.

· Automation and Efficiency: Identify sources of operational waste or repetitive manual work and drive initiatives to automate them. In your first 6-12 months, focus on streamlining workflows, implementing scripts/tooling, and eliminating "hands-on" tasks through Infrastructure as Code, CI/CD pipelines, and other automation, thereby freeing the team for higher-value projects.

· Process & Planning: Implement effective team processes for planning and execution. Use Agile methodologies (e.g. Kanban) to visualize work, manage long-term projects, and ensure the team is working on the highest priority tasks. Establish clear workflows for intake of work (requests, incidents, project tasks) and continuously refine these processes for efficiency.

· Collaboration with Tech Lead: Work closely with the Technical Lead to align on technical strategy and architectural decisions. While the Tech Lead provides deep technical guidance, you will ensure those technical initiatives are well-managed and executed by the team. Partner together in decision-making, with you focusing on delivery timelines, resource allocation, and team enablement.

· People Management: Directly manage a team of production engineers/SREs. Mentor and coach team members, set performance goals, conduct regular 1:1s, and support their professional development. Build an inclusive, high-performance team culture that encourages innovation, ownership, and knowledge sharing.

· Cross-Functional Collaboration: Serve as the liaison between the Production Engineering team and other departments (Development, QA, Product, etc.). Ensure new applications and features are built with reliability in mind by providing requirements and feedback during development. Champion DevOps principles and share SRE best practices with software engineering teams to improve overall system reliability.

· Continuous Improvement: Together with the team, continually assess and improve the platform's reliability and efficiency. This includes capacity planning, cost optimization, security best practices, and adopting new tools or technologies as needed. Proactively propose and implement enhancements that will benefit the stability and scalability of all services.

Requirements

· Experience: 7+ years in IT infrastructure, DevOps, or SRE roles, including 2+ years in a technical leadership or manager position. Proven experience leading operations or SRE teams, especially in a cloud environment.

· Cloud & Infrastructure Knowledge:

o Strong expertise in AWS and/or Azure services and environments (REQUIRED)

o Hands-on experience with cloud infrastructure, containerization, and modern deployment practices.

· Operating Systems:

o Solid understanding of managing production systems on Windows Server environments (REQUIRED)

o Experience with Linux systems is also highly beneficial, as our ecosystem includes a mix of technologies.

· Automation & Tools: Demonstrated ability to automate operational tasks and workflows. Proficiency with scripting (PowerShell, Python, or similar) and infrastructure-as-code tools (Terraform, CloudFormation, etc.). Experience setting up CI/CD pipelines and using configuration management or DevOps tools (Jenkins, Ansible, etc.) to reduce manual effort.

· SRE Best Practices: Strong knowledge of Site Reliability Engineering principles – including monitoring/observability, incident response, SLAs/SLOs, and eliminating toil through automation. Experience implementing or working within an SRE or Production Engineering model is a big plus.

· Agile Planning: Experience implementing team workflows using Agile methodologies (Kanban or Scrum). Ability to manage a backlog of work, plan sprints or continuous flow, and deliver projects on schedule.

· Leadership & Communication: Excellent people management skills – able to lead by example, mentor engineers, and foster a collaborative environment. Strong communication skills to effectively work across global teams and to report on operational status to leadership.

· Problem-Solving: A hands-on, analytical mindset to troubleshoot complex systems and drive problem resolution. Comfortable making decisions under pressure during incidents and guiding the team through root cause analysis and fixes.

· Proactive Mindset: Self-driven and proactive in identifying areas of improvement. Capable of proposing innovative solutions and driving changes independently, without needing detailed instructions. A track record of initiating and implementing improvements in previous roles is highly desirable.

Education

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).

What We Offer

• 26 Working days of PTO
• Parental Program
• Daily Practice of English
• Udemy Learning
• Certification Reimbursement
• People Commitee
• Hobby Clubs
• Corporate Events and Teambuildings

EEOC Statement

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don't just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.