Partnership Account Manager

Team: Partnerships

Department: Operations 

Place of work: Warsaw

Salary: PLN gross OTE (base + quarterly bonus)

About us:

Meet Packhelp. We're are helping nearly 80,000 companies across the World.  On the outside, we're a packaging company, but look a little closer and you'll see we're one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.

We are looking for an experienced and highly motivated Partnership Account Manager to join our team. This role is for someone who thrives in a dynamic environment, communicates with confidence, and can manage multiple priorities without losing focus on quality and results.

You will take: full ownership of relationships with key B2B partners, ensuring smooth cooperation, high-quality project delivery, and long-term business growth.
You will act as a strategic advisor to our clients, coordinate cross-departmental work, and manage end-to-end projects — from briefing and planning to execution, reporting, and optimisation.

What you'll do

• Manage and grow relationships with key B2B partners, ensuring long-term satisfaction and business expansion.
• Lead meetings, negotiations, and strategic discussions with senior-level client stakeholders.
• Coordinate and deliver projects end-to-end: from receiving the brief, through planning, execution, cross-team alignment, to reporting and post-analysis.
• Act as the main point of contact for assigned clients — ensuring clear communication, expectation management, and proactive issue-solving.
• Work closely with internal teams including production, logistics, marketing, IT, pricing, and operations to ensure timely and high-quality delivery.
• Identify client needs, market trends, risks, and opportunities — and recommend actionable solutions.
• Track and analyse performance metrics, prepare reports, and translate data into business insights.
• Prioritise tasks effectively in a fast-paced environment, managing multiple projects simultaneously without compromising quality.
• Take ownership of outcomes, not just processes — ensuring that results are delivered on time and to the highest standard. 

Requirements, must-have:

• Fluent English and Polish - proficiency (C1), both written and spoken.
• Minimum 3 years of experience as a Project Manager, Account Manager, Partnership Manager, or in a similar client-facing role.
• Proven experience working with large B2B clients, including leading meetings, negotiations, and managing expectations.
• Strong confidence in business communication across different levels of an organisation.
• Demonstrated experience in end-to-end project management.
• Ability to work under time pressure while maintaining high-quality standards.
• Experience in cross-functional collaboration with teams such as production, logistics, marketing, IT, and pricing.
• Excellent communication skills — clear and structured emails, briefs, and verbal communication.
• Strong sense of ownership and accountability for delivering results.
• Basic data analysis skills — ability to identify trends, issues, and recommend next steps.
• Ability to manage multiple ongoing projects simultaneously.

Nice to Have:

• Experience in the packaging or e-commerce industry.
• Familiarity with tools such as HubSpot, Slack, PowerBI.
• Solid working knowledge of Excel/Google Sheets (SUMIF, COUNTIF, VLOOKUP, filtering, sorting, pivot tables).
• Understanding of basic business/sales concepts (e.g., margin vs. markup, AOV, GMV, EBITDA).
• Knowledge of production or supply chain processes.
  

 Benefits:

• Top-notch HQ – 2500 square meters filled with tech and goodies such as a barista, lunches, and brunches All in a great location, close to the city center and with access to free parking spaces
• Flexible working hours – here comes work-life balance and possibility to work remote  
• The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software
• Health & Wellness  –  private healthcare, life insurance, mental health support, and a subsidized MultiSport card
• Fair compensation – performance-based pay raises and bonuses for employee referrals
• Career development – internal workshops, training sessions, and learning budget
• Work from the places you love most  – possibility to work remotely from anywhere in the world for up to 90 days a year****
• Vacation & time off  – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

More about us:

We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions.

While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in countries such as Spain, France, and the Netherlands. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself

IMPORTANT: Packhelp only contacts candidates via email or phone. We do not use external providers to process candidates' offer letters, nor do we require an upfront payment to participate in our recruitment process. If you come across a similar situation, please report it to the relevant authorities.

PERSONAL DATA PROCESSING INFORMATION CLAUSE FOR JOB OR COOPERATION CANDIDATES
Pursuant to Art and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27/04/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, p. 1), hereinafter: "GDPR", I hereby inform you that:
1. The controller of your personal data is Packhelp S.A. based in Warsaw, ul. Kolejowa 5/7, Warsaw, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register (KRS) under KRS number: , NIP: , REGON: hereinafter: "Controller"),
2. Direct contact with the Controller is possible at the Controller's address: ul. Julianowska 61, Piaseczno or at the e-mail address: ,
3. The Controller has appointed a Data Protection Officer who can be contacted in personal data protection matters at the following e-mail address: ,
4. Your personal data will be processed:

• in the case of recruitment for the position indicated in the advertisement, to conclude an employment contract under the provisions of the Labour Code, i.e. pursuant to Art. 6(1)(b) and (c) of the GDPR in connection with Art. 221§ 1 of the Labour Code regarding first and last name, date of birth, contact details, education, professional qualifications and previous employment, and regarding personal data categories other than the above-mentioned ones, such data will be processed on the basis of your consent, i.e. pursuant to Art. 6(1)(a) of the GDPR,
• in the case of recruitment for the position indicated in the advertisement for the purposes of concluding a civil law contract, on the basis of your consent, i.e. pursuant to Art. 6(1)(a) of the GDPR,
• in the case of your consent, for the purpose of future recruitment processes, i.e. pursuant to Art. 6(1)(a) of the GDPR.

5. Your personal data may be made available to entities supporting the Controller in its activities on our behalf, in particular to providers of IT and hosting services and tools, entities providing legal services, entities supporting the recruitment procedure, as well as the Controller's associates and employees to the extent to which they are authorised to process your personal data in connection with the recruitment procedure, while it is possible to transfer data to a third country, where any of the above-mentioned entities processes data in a third country and only in a situation where the relevant legal requirements are met, i.e. when the European Commission has established an adequate level of protection or through contractual clauses approved by the European Commission or in the presence of appropriate safeguards about which you may be informed,
6. Providing your personal data is voluntary, but necessary for participation in the recruitment process, to the extent required by the provisions of the Labour version 2.0Packhelp S.A. based in Warsaw ul. Kolejowa 5/7, Warsaw, entered into the Register of Entrepreneurs  kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National  Court Register (KRS) under KRS number: , NIP: , REGON: Code. Otherwise, the provision of your personal data is voluntary, and in the case of personal data processing on the basis of consent, you may withdraw your consent at any time.
7. Your personal data will be processed for the duration of the recruitment process, and for a period of 2 years after its completion (for the purposes of future recruitment), provided that you consent to it. 

In connection with your personal data processing, you have the following rights:
1. the right to access your data and receive copies thereof,
2. the right to rectify (correct) your data,
3. the right to erase data (if, in your opinion, there are no grounds for processing of your personal data, you may request their erasure),
4. the right to restrict the personal data processing (you may request the restriction of your personal processing only to their storage or the performance of the agreed actions if, in your opinion, we have incorrect data or we process them without legal grounds, or you do not want us to erase them because you need them for the purpose of exercising or defending claims or for the duration of an objection made regarding the processing of data,
5. the right to object to data processing,
6. the right to data portability (you have the right to receive from us, in a structured, commonly used and machine-readable format, your personal data, which have been provided to us on the basis of your consent or on the basis of the concluded contract, and you may request that such data be sent directly to another entity,
7. the right to lodge a complaint with a supervisory authority (if you believe that we process your personal data unlawfully, you may file a complaint with the President of the Personal Data Protection Office or another competent supervisory authority),
8. the right to withdraw your consent to the processing of personal data (at any time you may withdraw your consent to the processing of personal data on the basis of your consent, and the withdrawal of consent does not affect the lawfulness of processing based on your consent before its withdrawal).

Personal data will be processed both in paper and electronic form – in IT systems, however, the Controller will not make automated decisions (including in the form of profiling).