IDAM 2nd Line Team Manager

Job Description
Great Place to Work for All
We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.
Division: Chief Information Security Office (CISO) – Identity & Access Management (IDAM)
As a global financial market infrastructure, the protection of Euroclear information and assets is fundamental to the company's business. Security is at the core of our services, firmly embedded in the management systems and processes of the company.

You will be joining CISO in the Identity and Access Management (IDAM) team. IDAM oversees implementing, operating and managing all the access from, to or within the Euroclear IT infrastructure. This helps to ensure that everyone has access to the right resources at the right time for the right reasons – provided in a way which aligns to the increasingly meticulous compliance requirements Euroclear is subject to. Services covered by IDAM include access management, user lifecycle management, privileged access management and recertification, as well as providing delivery and advisory services.

Job Description
Identity & Access Management 2 nd Line Manager Job Description

The 2 nd Line Manager is responsible for overseeing and leading the 2 nd Line squad within Identity & Access Management.

The Manager will lead a team of specialists, collaborate with IT and business stakeholders, and drive continuous improvement.

They will own, operate & maintain the IDAM IT Infrastructure and evolve 2nd line support processes to ensure robust incident response and resolution. The Manager is responsible for overseeing escalations from the first line, analysing complex technical issues, and coordinating with relevant teams to restore service promptly. They also ensure thorough documentation of incidents, implement root cause analysis, and contribute to the continuous improvement of support methodologies.

Key Responsibilities

• Team Management: manage and inspire a team of approximately 10 members, setting clear expectations and goals, empowering and holding people accountable.
• Lead, mentor, and manage a team of specialists for 2 nd Line Support of Infra & application related incidents. Oversee day-to-day operations, assign tasks, and ensure timely completion of raised tickets/incidents.
• Performance Management: establish clear goals and expectations and work closely with team members to improve their performance, provide feedback, and offer support and guidance.
• Collaboration: Build a safe, diverse and inclusive team and foster collaboration within the team and across departments to achieve common goals.
• Problem solving: Listen to team members' feedback, address issues and challenges within the team, offering solutions and resolution strategies.
• Communication: Maintain open and effective communication with team members, management, and other stakeholders.
• Resource Allocation: Allocate resources efficiently and effectively to maximize productivity.
• Training and Development: Identify training needs and support team members in their development.
• Continuous Improvement: Identify process improvement opportunities and implement automation to streamline access management workflows and enhance security posture.
• Reporting: Generate and present regular reports on access management metrics, compliance status, and risk assessments to senior management.
• Incident Escalation and Resolution: Oversee escalations from first line support, analyze complex technical issues, and coordinate with relevant teams to restore service promptly.
• Root Cause Analysis: Ensure thorough documentation of incidents and implement root cause analysis to prevent recurrence.
• Process Documentation: Maintain up-to-date documentation for processes, procedures, and incident management workflows.
• Quality Assurance: Regularly review ticket resolution quality and compliance with service level agreements (SLAs).

Qualifications

• Bachelor's degree in computer science, Information Security, or a related field (or equivalent work experience).
• 3+ years of experience in IT security, with at least 2 years in a leadership role.
• Strong knowledge of IDAM concepts, technologies, and best practices.
• Experience implementing and managing PAM and LAM platforms (e.g., CyberArk, SailPoint, or similar).
• Relevant certifications are a plus (e.g., CISSP, CISM, PMP, vendor-specific PAM and LAM certifications).

Preferred Skills

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• People management Skills: Proven ability to manage and inspire teams, fostering a collaborative, inclusive and motivated work environment.
• Communication: good interpersonal and communication skills to effectively interact with team members, senior management, and external partners.
• Team Collaboration: A collaborative mindset with the ability to promote teamwork and cooperation and build a diverse & high performing team.
• Feedback and coaching: proven ability to create a culture of lifelong learning via role modelling, giving feedback and coaching to team members.
• Problem-Solving: Effective problem-solving and decision-making skills to address challenges as they arise.
• Adaptability: Ability to adapt to changing priorities and thrive in a highly-regulated environment.
• Knowledge and experience on Identity & Access Management environments and concepts is a big plus

Work Environment
We offer the opportunity to work on one of the pillars of the Euroclear strategy, offering growth opportunities in a challenging environment with demanding expectations from all levels of the company, up to senior management.

About Us
Why join us
Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working
Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All
We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About The Team
As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Security is at the core of our services, firmly embedded in the management systems and processes of the company. You will be joining our Chief Information Security Office (CISO) in charge of putting in place the required controls to adequately and effectively protect our information assets.