Senior Client Insight Analyst

Senior Client Insight Specialist
Wrocław, Poland

AXA XL is one of the leading companies on the insurance and reinsurance market. We are currently looking for eager and passionate candidates to join our growing family. The Client Intelligence Team utilizes information to put the client at the heart of AXA XL by developing actionable insight and contributes to the overall implementation and execution of strategic client and broker initiatives for the Reinsurance segment

What You'll Be DOING
What will your essential responsibilities include?

• Convert analysis into compelling stories and opportunities, engaging key leaders across the business, to drive forward AXA XL client centric agenda.
• Perform research and collect data regarding clients /brokers / markets to highlight trends and identify opportunities to business.
• Use customer data, advanced analytics, and future looking insights to gain a deeper understanding of our client / broker portfolio to drive higher customer engagement and loyalty.
• Elicit qualitative and quantitative data to provide accurate customer insight from multiple sources (research, online data, operations, etc.) to produce actionable business recommendations.
• Use a range of data and research analysis tools, including Power Bi, SQL, Qlik, Infographics to produce meaningful presentations for stakeholders at every level.
• Work closely with the Marketing team to maximize AXA XL potential and raise its market presence.
• Work on larger scale projects and initiatives with wider business and key stakeholders.

You will report to local Manager.

What You Will BRING
We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Analytical thinking and problem-solving skills.
• Experience of working within a Customer/Client facing role collating and analyzing data/insights (i.e., research, surveys, analysis etc.)
• Intermediate knowledge of data visualization tools (Power Bi, Power Apps, SQL, Qlik, and others).
• Proficient Microsoft Office user (Word, Excel, and PowerPoint)
• Stakeholder management and communication skills
• Able to work to tight deadlines, and to evidence consistent delivery, in line with agreed timescales.
• Proven ability to manage larger scale projects and initiatives

Additional Skills (Preferred; not mandatory):

• Background /experience of market research methodologies, insurance, economics, marketing, or finance would be an asset

Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What We OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see