Product Support Analyst, Associate

At the highest level, you are the person responsible for ensuring exceptional support experiences for our customers using the Finance modules of our Infor LN based Cloudsuites /Infor LN ERP system. As a Product Support Analyst, you will act as a trusted advisor, applying your finance and ERP knowledge to analyze customer-reported issues, answer functional and technical questions, and collaborate with our development team to drive product improvement.

You'll play a vital role in maintaining our software's compliance with European legislative requirements while helping customers get the most value from their solutions. This is a great opportunity to become a specialist in manufacturing accounting and enterprise software within a global support team.

A Day in The Life Typically Includes:

Product Support Analysts serve as subject matter experts and customer advocates, especially for finance-related ERP functionality. You will manage support cases from start to finish, using problem-solving skills and business knowledge to guide customers toward effective solutions.

This is accomplished by:

* Serving as the primary point of contact for European customers on finance-related ERP questions and issues.

* Analyzing and resolving customer-reported problems, providing timely updates and guidance through to case closure.

* Reproducing software issues and working with the product development team to identify and resolve defects.

* Ensuring all customer interactions and case activities are clearly documented in our internal tracking systems.

* Collaborating with support leadership and product managers to escalate urgent issues and share customer feedback.

* Continuously developing your ERP and accounting knowledge through structured training, peer collaboration, and self-study.

Basic Qualifications:

* Bachelor's degree in Accounting, Business, Computer Science, or a related field OR equivalent relevant experience.

* Foundational knowledge of accounting principles, including double-entry bookkeeping, ledgers, and financial statements.

* Excellent written and verbal communication skills in English.

* Strong customer service orientation with effective interpersonal and organizational skills.

* Proven ability to multi-task and manage competing priorities in a fast-paced environment.

* Analytical thinking with the ability to troubleshoot functional software issues.

Preferred Qualifications:

* Experience using or supporting ERP software systems (e.g., Infor LN, LN based CloudSuites)

* Working knowledge of SQL or basic programming is an advantage.

* Prior experience supporting software for financial operations or in a manufacturing context.

* Knowledge of European financial regulations or accounting standards is a plus.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

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