Site Reliability Engineer

WHO WE ARE:

EOS IT Solutions is a  Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

EOS IT Solutions is seeking a technically proficient Service Reliability Engineer to join our managed services infrastructure engineering team, supporting advanced collaboration technologies in a fast paced and industry leading environment. The ideal candidate is a highly motivated technical enthusiast with a strong foundation in IT, networking, and collaboration technologies, and a passion for continuous learning. 

WHAT YOU'LL DO: 

• Operations: Troubleshoot and resolve technical issues related to collaboration technologies, networking, and infrastructure utilizing advanced diagnostic tools and techniques
• Software Management: Perform routine maintenance, upgrades, and patching on collaboration systems, network infrastructure, and associated hardware and software components
• Automation and Scripting: Develop and implement automation scripts using languages such as Bash, Python. PHP, and industry-standard frameworks to streamline infrastructure and application deployment.
• Monitoring and Performance Tuning: Implement and manage monitoring tools to proactively identify and resolve performance bottlenecks and system issues.
• Incident Management: Efficiently handle live production incidents, debug and troubleshoot infrastructure and application issues, and implement solutions to prevent recurrence.
• Security and Compliance: Ensure systems are secure and compliant with industry best practices and standards.
• Collaboration: Work closely with development, operations, and security teams to ensure seamless integration and optimal performance of applications and infrastructure.
• Documentation: Maintain comprehensive documentation of technical processes, system configurations, and network topologies.
• On-Call Support: Provide on-call support as needed, acting as an escalation point for critical issues.
• Continuous Improvement: Participate in cross-functional projects and drive continuous improvement initiatives in Collaboration Media and DevOps practices.

WHAT YOU NEED TO SUCCEED:

• Experience: At least 3 years of experience in a DevOps, Site Reliability Engineering, or full-stack application development-focused role.
• Technical Skills:
  • Expertise in Linux and the effective use of shell tooling.
  • Understanding of network and infrastructure architectures, standards and how they are integrated to provide robust functional systems.
  • Solid experience in the use of automation tools and the development of automated services using Python.
• Monitoring and Observability: Experience in the effective monitoring and observability of services and systems using custom detectors to drive automated remediation.
• Problem Solving: Strong troubleshooting skills and experience with incident management in a production environment.
• Collaboration: Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Continuous Learning: Self-motivated and inquisitive, with a passion for continuous learning and staying up-to-date with emerging technologies and industry trends.
• Security: Understanding of security best practices and experience implementing them in a corporate environment.
• ITIL Knowledge: Familiarity with ITIL processes and IT service management principles.

ADDITIONAL REQUIREMENTS:

• Experience with CI/CD pipelines and tools such as Jenkins, GitLab CI, or CircleCI.
• Knowledge of networking fundamentals and experience with network troubleshooting.
• Experience with distributed systems and microservices architecture.
• Familiarity with REST APIs and web services.
• Self-motivated and eager to learn new technologies, tools, and methodologies.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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