Customer Service Coordinator

2 dni temu

Jelenia Góra, Województwo dolnośląskie, Polska Valmet Pełny etat
We are looking for a Customer Service Coordinator to join our experienced EMEA customer service team.As a Customer Service Coordinator, you will be responsible for building relationships with customers and resolving customer issues and complaints. You will have the opportunity to create new business solutions in a proactive and customer-oriented manner. Your role is to offer, sell, and deliver Valmet spare parts to customers in Packaging and Paper (PAC) - in the EMEA region.Main Responsibilities:
  • Building and maintaining long-term relationships and networks (internal and external),
  • Establishing, developing, and maintaining business relationships with customers to continuously generate new business opportunities for Valmet,
  • Assessing customer needs and proposing appropriate products and services,
  • Following established procedures and guidelines for promoting and selling products,
  • Generating sales leads, collecting customer feedback and information on competitor activities, and sharing them with relevant stakeholders within the organization to enable response to changing market conditions and customer needs,
  • Negotiating prices and delivery terms within authorized limits and finalizing sales orders to achieve revenue targets,
  • Resolving customer issues, inquiries, and complaints in the shortest possible time,
  • Meeting individual and team Key Performance Indicators (KPIs),
  • Ensuring that all operations and activities comply with legal, customer, and internal HSE (Health, Safety, and Environment) requirements.
To be successful in this role, you will need:
  • Bachelor's degree or higher
  • 3 years of experience in a similar position
  • Practical knowledge of sales processes
  • Practical knowledge of MS Office (especially Excel and Word)
  • Commitment to excellent customer service
  • Excellent sales, negotiation, and communication skills
  • Knowledge of English at least at B2 level
  • Willingness to travel
  • High level of commitment and a proactive approach
If you are confident that you can succeed in this role, even if you don't meet all of these requirements, don't hesitate to apply. We are always looking for diversity and talent.We offer:
In return, we offer you an interesting work environment, demanding position working within a global industry leader and the support of Valmet's global network. With us you are working in a team that contributes to the success of the organization as well as find opportunities for personal development.Additional information:To be included in the recruiting process, please complete our on-line application form and send your CV in English as soon as possible but no later than December 7th, 2025. Note that we will proceed with interviews as soon as suitable candidates are identified, already before the end of the application period.Do you want to know more?For further information regarding the recruitment process, please contact Wiktoria Miedzińska, RecruiterNext Steps:Your profile will be reviewed during November/December.
If shortlisted, you will be invited to a preliminary online interview.
Finalists will be invited for a concluding F2F interview.Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.Join the team

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