Business Process Analyst

Get to Know Us::

It's fun to work in a company where people truly believe in what they're doing

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine

Make Your Mark::

We are seeking a skilled and detail-oriented Engineering Business Analyst and Jira Administrator to join the team. This position involves both managing and maintaining our Jira instance while also working closely with business stakeholders on metrics, reporting, and transforming data into actionable insights.

You'll Get To::

• Manage, configure, and maintain the Jira instance to meet the needs of the organization
• Customize Jira workflows, permissions, schemes, and other configurations to support team' specific needs
• Set up and manage user permissions, groups, and roles; monitor user activity and ensure proper access controls are maintained
• Assist with setup and configuration of new Jira projects
• Work with other tools and systems integrated with Jira
• Design and maintain dashboards, filters, and reports to track project progress
• Create user guides, training materials, and documentation to support adoption and proper usage
• Support key operational initiatives within Business Operations (e.g., dashboarding, metrics gathering, etc.)

What You'll Bring::

• Bachelor's degree in data analytics, operations, or related field
• 3+ years of experience as a Jira Administrator with a solid understanding of Jira Software, Jira Service Management, and related Atlassian tools
• Advanced experience with Excel and Tableau
• Experience in configuring and customizing Jira workflows, permissions, schemes, and project setups
• Strong analytical skills and ability to translate business requirements into technical solutions
• Ability to see the broader strategic impact of decisions and make necessary tradeoffs thoughtfully
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization
• Strong technical acumen with the ability to learn new tools and technologies quickly
• Ability to work independently and manage multiple priorities
• Ability to work in a fast-paced, dynamic environment with a strong focus on detail and quality.
• Preferred: Atlassian Certified Jira Administrator certification or similar professional certifications

Thrive at BlackLine Because You Are Joining::

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.