Customer Success Specialist with Spanish

6 dni temu

Kraków, Lesser Poland Adecco Pełny etat 45 000 USD - 75 000 USD rocznie

For our client, a global leader in the energy sector, setting the direction for development in the areas of oil, gas, and innovative low-emission solutions, we are looking for a candidate for the position of Customer Success Specialist with Spanish.

Our client is on a journey to deliver best-in-market customer experiences for customers and business partners. They create a great place for commercially minded individuals who thrive on working with customers and want to grow their expertise in agile, digital, and e-commerce initiatives

.

The culture is collaborative, flexible, dynamic, and supportive - where every team member is determined to make a difference and go the extra mile. They believe in an inclusive environment where you can thrive, innovate, and develop - while being yoursel

f.

As a Customer Success Specialist (CSS), you will manage customer experience, relationships, and satisfaction across the entire customer journey. This role spans Order to Cash and Deal Management, forming a critical part of the Customer Fulfilment Cyc

le.You will deliver end-to-end customer support, from contract and account setup through to order and payment, ensuring Consistent, Adaptive, Reliable, and Easy experiences for custome

**rs.

What We Need From**

  • You?Spanish language proficiency (min.
    B2) and working English proficie
  • ncy.Strong communication and influencing ski
  • lls.Experience in data analytics, insights, and digital environme
  • nts.Proven ability to build Customer Succ
  • ess.Knowledge of Customer-Centric Des
  • ign.Solid commercial and economic acu
  • men.Ability to lead and drive continuous improveme
  • nts.High attention to detail in data management and complia

**nce.

Key Responsibili**

ties:Order to

  • Cash:Order management and touchless sup
  • port.Dispute and credit manage
  • ment.Ensure invoices are accurate and paid on
  • time.Build strong relationships and create "partners for l
  • ife."Understand customer issues and drive resolution and improvem

ents.Sales Su
p

  • port:Manage an existing customer portf
  • olio.Maintain virtual customer relations
  • hips.Analyze P&L reports and identify underperformance a
  • reas.Champion the SPANCOP sales process with a strategic min
  • dset.Provide data-driven sales recommendat

ions.

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco of

fices.

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