Polish and English Player Support Specialist

4 dni temu

Szczecin, West Pomerania, Polska LJ Global Horizon Pełny etat
Languages: Polish + English Model: Hybrid Location: Sofia, Bulgaria

Start date: 1 December 2025

Overview

We are looking for a Player Support Specialist fluent in Polish and English to join our international customer experience team. The role focuses on delivering high-quality support to players through written communication, ensuring an exceptional user experience and maintaining a player-first approach.

Key Responsibilities

  • Provide written support via email to players regarding account issues, technical questions, billing, security, and general inquiries.

  • Investigate and escalate potential risks such as account compromise or fraudulent activity.

  • Deliver clear, empathetic, and player-focused responses while meeting quality KPIs.

  • Stay informed about platform updates, features, releases, and support protocols.

  • Collaborate with internal departments to resolve complex cases.

  • Maintain confidentiality, data protection standards, and internal guidelines.

Requirements Essential

  • Fluency in Polish (C1/C2) and English (B2+)

  • Excellent written communication skills

  • A strong customer-centric attitude

  • Ability to work rotational shifts (08:0000:00, MondaySunday)

  • Ability to work on-site during training and in a hybrid model after the onboarding period

  • Problem-solving mindset and attention to detail

Preferred

  • Previous experience in customer or player support

  • Interest in online entertainment environments

Contract & Training

  • Permanent contract

  • 40 hours per week (8 hours/day, 5 days/week)

  • Hybrid work model

  • Training: 5 weeks on-site

  • Work-from-home eligibility: after 2 months

Benefits & Allowances

  • 300 BGN/month rental allowance

  • 150 BGN flight reimbursement on arrival or with first salary

  • Real estate administrative assistance provided

  • Polish and English Player Support Specialist

    4 dni temu

    Szczecin, West Pomerania, Polska LJ Global Horizon Pełny etat

    Languages: Polish + EnglishModel: HybridLocation: Sofia, BulgariaStart date: 1 December 2025OverviewWe are looking for aPlayer Support Specialistfluent inPolish and Englishto join our international customer experience team. The role focuses on delivering high-quality support to players through written communication, ensuring an exceptional user experience...

  • IT Support Specialist

    2 tygodni temu

    Szczecin, West Pomerania, Polska 3Shape Pełny etat

    3Shape: An exciting, visionary, and international place to workJoin one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide. We are currently looking for a IT Support Specialist who will join our team in Szczecin.Your...

  • IT Support Specialist

    2 tygodni temu

    Szczecin, West Pomerania, Polska 3Shape Pełny etat

    3Shape: An exciting, visionary, and international place to workJoin one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide. We are currently looking for aIT Support Specialistwho will join our team in Szczecin.Your...

  • Customer Support Specialist

    1 tydzień temu

    Szczecin, West Pomerania, Polska SpotOn TA Pełny etat

    The Role: Customer Support Specialist – German Speaker/Deutschsprachig – RetailOffice Based – Szczecin, Poland*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.Office Based – Szczecin, PolandJob DescriptionAs a Customer Support Specialist, you will be the first point of contact for the...

  • Customer Support Specialist

    2 tygodni temu

    Szczecin, West Pomerania, Polska SkillMatch Solutions Pełny etat 90 000 zł rocznie

    Job Title: Customer Support Specialist (French + English)Office Location: Szczecin, PolandWorking model: remotely from PolandSalary: 7500 PLN PLN monthly grossApplication Deadline: 23/09Project Starting Date: 30/09Language Requirements: Fluent in French and EnglishRole Overview:We are looking for a dedicated Customer Support Specialist fluent in French and...

  • Customer Support Specialist

    2 tygodni temu

    Szczecin, West Pomerania, Polska SkillMatch Solutions Pełny etat 24 000 zł - 72 000 zł rocznie

    Job Title: Customer Support Specialist (German + English)Office Location: Szczecin, PolandWorking model: remotely from PolandSalary: PLN monthly grossApplication Deadline: 23/09Project Starting Date: 30/09Language Requirements: Fluent in German and EnglishRole Overview:We are looking for a dedicated Customer Support Specialist fluent in German and English to...

  • Customer Support Specialist

    2 tygodni temu

    Szczecin, West Pomerania, Polska SkillMatch Solutions Pełny etat 100 000 zł - 120 000 zł rocznie

    Job Title: Customer Support Specialist (German + English)Office Location: Szczecin, PolandWorking model: remotely from PolandSalary: PLN monthly grossApplication Deadline: 23/09Project Starting Date: 30/09Language Requirements: Fluent in German and EnglishRole Overview:We are looking for a dedicated Customer Support Specialist fluent in German and English to...

  • Healthcare Customer Service Specialist with Fluent French and English

    2 tygodni temu

    Szczecin, West Pomerania, Polska Cross Border Talents Pełny etat 90 000 zł - 108 000 zł rocznie

    Cross Border Talents been connecting top talent with global opportunities since 2014. We're excited to invite you to explore a rewarding role with us as a Customer Service Specialist for a client located in Szczecin, Poland.Language Requirements: French (C2 and higher) + English (B2). The indicated levels of proficiency should be both for speaking and for...

  • German Speaking Customer Support Specialist

    1 tydzień temu

    Szczecin, West Pomerania, Polska Kats Recruitment Pełny etat

    German-Speaker Customer Support Specialist | Poland (Szczecin)German Speaker | Customer Support Specialist | Poland / SzczecinKats Recruitment Premium Talent, Premium Roles.We are looking for an experienced German-speaking Customer Support Specialist to join a global leader in customer experience and digital solutions, located in Szczecin, Poland. This is an...

  • Healthcare Customer Support Specialist with Spanish

    2 tygodni temu

    Szczecin, West Pomerania, Polska Cross Border Talents Pełny etat 96 000 zł - 115 200 zł rocznie

    Cross Border Talents been connecting top talent with global opportunities since 2014. We're excited to invite you to explore a rewarding role with us as a Customer Service Specialist for a client located in Szczecin, Poland.Language Requirements: Spanish (C2) & Catalan (C2) + English (B2). The indicated levels of proficiency should be both for speaking and...