Polish and English Player Support Specialist

4 dni temu

Szczecin, West Pomerania, Polska LJ Global Horizon Pełny etat

Languages: Polish + English

Model: Hybrid

Location: Sofia, Bulgaria

Start date: 1 December 2025

Overview
We are looking for a
Player Support Specialist
fluent in
Polish and English
to join our international customer experience team. The role focuses on delivering high-quality support to players through written communication, ensuring an exceptional user experience and maintaining a player-first approach.

Key Responsibilities

  • Provide written support via email to players regarding account issues, technical questions, billing, security, and general inquiries.
  • Investigate and escalate potential risks such as account compromise or fraudulent activity.
  • Deliver clear, empathetic, and player-focused responses while meeting quality KPIs.
  • Stay informed about platform updates, features, releases, and support protocols.
  • Collaborate with internal departments to resolve complex cases.
  • Maintain confidentiality, data protection standards, and internal guidelines.

Requirements
Essential

  • Fluency in Polish (C1/C2) and English (B2+)
  • Excellent written communication skills
  • A strong customer-centric attitude
  • Ability to work rotational shifts (08:0000:00, MondaySunday)
  • Ability to work on-site during training and in a hybrid model after the onboarding period
  • Problem-solving mindset and attention to detail

Preferred

  • Previous experience in customer or player support
  • Interest in online entertainment environments

Contract & Training

  • Permanent contract
  • 40 hours per week (8 hours/day, 5 days/week)
  • Hybrid work model
  • Training: 5 weeks on-site
  • Work-from-home eligibility: after 2 months

Benefits & Allowances

  • 300 BGN/month rental allowance
  • 150 BGN flight reimbursement on arrival or with first salary
  • Real estate administrative assistance provided

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