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Technical Account Manager
3 tygodni temu
As a Technical Account Manager focusing on Security at C-Serv, you will serve as a trusted advisor for our clients, ensuring they derive maximum value from our security products and services. Your role will involve a deep understanding of our customers' technical landscapes and business goals, enabling you to provide tailored solutions that meet their security needs.
In this customer-facing position, you will collaborate closely with both technical and non-technical stakeholders to enhance security posture, address security challenges, and advocate for best practices in cybersecurity. You will be instrumental in onboarding clients, facilitating training sessions, and providing ongoing technical support, thus playing a key role in customer satisfaction and retention.
You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the F5's Distributed Cloud Bot Defense and other security services. A successful candidate must be action-oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences..
Requirements- Project manage the installation and integration of Enterprise security solutions for Fortune 500 companies.
- Proactively anticipate customer needs and facilitate project success
- Act as the primary representative between our customers and Professional Services
- Develop and implement best practices for program/project management, communication artefacts, reporting, and capability improvements.
- Develop models for resource planning and consumption as well as key performance metrics for project/program success.
- Communicate effectively; organise and juggle priorities; solve problems and make decisions that are right for customers; build teams and relationships
- Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process.
- Contribute active learnings from the field towards internal knowledge building.
Minimum required knowledge, skills and abilities:
- Bachelor's degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience.
- 5+ years of system integration in complex environments preferably in the software/cybersecurity industry.
- Strong technical networking background and experience.
- Experience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar role
- In-depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls and load balancers.
- Understanding of TCP/IP, HTTP, HTML, Javascript, CSS and other technologies involved in delivering sophisticated web services.
- A customer-centric attitude and the ability to communicate well at all levels of an organization
- Strong communication, customer relationship, and project management skills.
What we offer
- Flexible, work environment
- Direct access to Leadership
- A clear path to quickly progress in your role
- Salary + benefits
Together, we're not just growing our business; we're partnering with enterprises and SMEs to navigate workforce challenges, delivering cutting-edge solutions and exceptional talent to drive their growth, spark innovation, and amplify their global impact.
