Customer Success Manager
5 dni temu
About us:
Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global's Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions.
Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years.
Job Title: Customer Success Manager
Language: English and German required
Role Overview:
The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention.
You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products.
Key Responsibilities
- Manage a portfolio of customer accounts, supporting their success throughout the lifecycle.
- Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement.
- Monitor customer health and proactively address risks or challenges.
- Identify opportunities for growth and collaborate with Sales on upsell paths.
- Conduct regular check-ins and business reviews to share progress and gather feedback.
- Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs.
- Use data and insights to improve customer outcomes and enhance the customer journey.
Skills & Competencies
- Strong relationship-building and communication skills (written & verbal)
- Ability to understand customer goals and align solutions accordingly
- Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms
- Problem-solving mindset with attention to detail
- Ability to manage multiple accounts and prioritize effectively
- Customer-first attitude with a collaborative approach
Qualifications
- 3–4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech
- Experience supporting customer onboarding and adoption strategies
- Familiarity with success planning and retention practices
About Company Statement:
Accuris
delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. )
Our mission:
build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world's most complex problems.
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
-
Customer Success Manager
5 dni temu
Cracow Metropolitan Area, Polska SALESmanago Pełny etat 40 000 zł - 60 000 zł rocznieCustomer Success ManagerAbout usAre you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and...
-
Software Development Manager, RBKS AI
5 dni temu
Gdansk Metropolitan Area, Polska Amazon Pełny etat 60 000 zł - 80 000 zł rocznieDescriptionAs a Software Development Manager aRBKS (Ring, Blink, Key, Sidewalk), you will work with a focused team of product managers, engineers, and partner teams building and releasing new products and features. You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of high visibility products...
-
Gdansk Metropolitan Area, Polska Carbon Activated Corp. Pełny etat 40 000 € - 80 000 € rocznieKey Account Sales Manager – Activated Carbon Products and ServicesSalary up to £60k (Depending on experience) + bonus, car or car allowance + benefitsLocation: Gdansk, PolandA Key Account Sales Manager is required at Carbon Activated Europe, a proud member of the Carbon Activated Group of companies, a leading global manufacturer and distributor of...
-
Gdansk Metropolitan Area, Polska Arrow Components Pełny etat 25 000 zł - 40 000 zł roczniePositionJunior Customer Service Representative with GermanJob DescriptionThe AmazingCustomer Serviceteam in Gdansk is now hiring The team is built of more than 100 Customer Service Representatives, 7 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak English and you like to work...
-
Senior Technical Project Manager
5 dni temu
Gdansk Metropolitan Area, Polska Luxoft Pełny etat 60 000 zł - 110 000 zł rocznieProject descriptionLuxoft is searching for proactive and talented technical manager to join a hedge fund team, your role will be dual between the vendor tasks and customer requests.ResponsibilitiesHiring and People ManagementCustomer ManagementTechnical Audit of the projectsPoC and MVP'sAdministrative tasksSkillsMust haveMin 5 years of experience as C#...
-
Advantage Account Manager
5 dni temu
Gdansk Metropolitan Area, Polska Arrow Components Pełny etat 10 980 zł - 92 000 zł roczniePositionAdvantage Account ManagerJob DescriptionDriven by Respect, Growth, and Pride the culture at CONVERGE speaks about doing things together as a team, in the right way, supporting each other, so that our suppliers, customers, and partners grow along with us. We wish to make a lasting, positive change to the market.You are offered to be part in the...
-
Bilingual Customer Service Specialist
5 dni temu
Wroclaw Metropolitan Area, Polska H+K International Pełny etat 80 000 zł - 120 000 zł rocznieReporting to the Resupply Team Leader, the Bilingual Customer Service Specialist is responsible for delivering a high standard of customer support across a multiple channels. The role is predominantly focused on:Answering incoming telephone callsPlacing customer orderingResponding to customer online chatsManaging incoming customer emails and telephone...
-
Gdansk Metropolitan Area, Polska Amazon Pełny etat 67 500 zł - 112 500 zł rocznieDescriptionThis is a unique opportunity to work at the forefront of AI, building and deploying large-scale solutions based on Generative AI and Large Language Models.As a Software Development Manager, you will lead multiple teams of software engineers, language engineers, and researchers, ensuring innovation, technical excellence, and timely delivery.You...
-
Account Manager
15 godzin temu
Gdansk, Polska CodiLime Sp. z o.o. Pełny etatGet to know us better CodiLime is a software and network engineering industry expert and the first-choice service partner for top global networking hardware providers, software providers and telecoms. We create proofs-of-concept, help our clients build new products, nurture existing ones and provide services in production environments. Our clients include...
-
Export Manager
5 dni temu
Gdansk Metropolitan Area, Polska FU22 Pełny etat 40 000 zł - 60 000 zł rocznieLokalizacja:Gdańsk (praca głównie z biura)Podróże służbowe:ok. 1-3 razy na kwartałKochasz rowery? Chcesz brać udział we wspieraniu dalszego podboju rynków zagranicznych z najbardziej rozpoznawalnymi polskimi markami dwóch kółek na świecie, czyli Rondo, NS Bikes i Creme?Szykujemy się do restartu tych kultowych brandów pod skrzydłami nowej...
