ServiceNow ITSM Lead

3 dni temu

Warszawa, Mazovia, Polska PRIMUS Global Solutions (PRIMUS UK & Europe) Pełny etat

Responsibilities

· Manage day to day hardware and software asset lifecycle operations

· Maintain asset data accuracy CI alignment and lifecycle events procure receive deploy reassign retire

· Run SAM entitlement validation reconciliation cycles compliance reporting and audit support

· Improve HAMSAM processes workflows and data quality across multiple teams

· Troubleshoot and resolve complex ITAM issues spanning IT Finance Security and Procurement

· Advisory Responsibilities

· Serve as the senior ITAM voice ensuring asset lifecycle processes data flows and operational handoffs

· Identify gaps in the current ITAM SAM HAM operating model and recommend fixes that are realistic and scalable

· Help define the longterm ITAM roadmap

· Build documentation SOPs runbooks and governance guidelines to ensure a smooth handover

Experience Skills:

· in ITAM with deep handson experience in ServiceNow HAM and SAM

· Strong understanding of asset lifecycle management Discovery normalization and CMDB alignment

· Experience with entitlement management software reconciliation trueups and optimization insights

· Comfortable managing large fragmented inventories and cleaning up data chaos

Certifications:

· ServiceNow Certified System Administrator CSA - Mandatory

· ServiceNow ITAM Certifications

· Hardware Asset Management CISHAM Preferred

· Software Asset Management CISSAM Preferred

Skills

Mandatory Skills:

· ServiceNow CSM

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