Head IT Service Management

1 tydzień temu

Warszawa, Mazovia, Polska SIX Group AG Pełny etat

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Head IT Service Management

Warsaw | working form home up to 40% possible | Reference 7463

Are you inspired to lead transformation while ensuring operational excellence? We are seeking a Head IT Service Management to join our IT Service Management (CIT-AOS) team in Warsaw, responsible for leading platform operations, steering the transition from BMC Helix to ServiceNow, and developing a high-performing ITSM team. Be part of a team that values reliability, innovation, and continuous service improvement.

What You Will Do
  • Lead BMC Helix and ServiceNow platform operations, ensuring availability, compliance, and resilience.
  • Oversee transition from BMC Helix to ServiceNow, driving roadmap execution with zero business disruption.
  • Build and coach a skilled team across ITSM disciplines, promoting automation and AI-enabled practices.
  • Partner with business and corporate stakeholders to align on standards, SLAs, and governance models.
  • Drive maturity in ITSM processes, ensuring measurable improvements in quality, speed, and cost.
What You Bring
  • Proven leadership in ITSM platform operations (BMC Helix and/or ServiceNow) and enterprise environments.
  • Strong transformation experience, ideally managing ITSM tool migration with minimal service interruption.
  • People leadership and coaching skills to build technical and process excellence across diverse teams.
  • Excellent stakeholder management, balancing operational needs and strategic alignment.
  • Needed Language Skills: English (fluent); German and Spanish are a plus.

If you have any questions, check out our FAQ page or call Mateusz Kozielec at

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models

We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development

You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods

Whether through scrum or design thinking,

we solve exciting tasks together in teams.

  • Head IT Service Management

    1 tydzień temu

    Warszawa, Mazovia, Polska SIX Pełny etat

    SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Head IT Service Management Warsaw | working...

  • Head of People

    2 tygodni temu

    Warszawa, Mazovia, Polska IT Recrcruitment Agency Pełny etat

    On behalf of our trusted Client, we are currently looking for Head of PeopleRemoteLocation: Fully remote with occasional travel to a major city in Poland.About Our Client:Our client is a dynamic and innovative technology solutions provider with a global presence. They are committed to excellence, fostering a collaborative and inclusive work environment....

  • Head of Account Management

    2 tygodni temu

    Warszawa, Mazovia, Polska Peratera Pełny etat

    Peratera is your one-stop shop for digital banking and payments.With Peratera you can:open accounts in different currenciessend, receive, and convert funds in 50+ supported currenciesaccept 150+ international and local payment methodssend cross-border payments via local bank transfersTo learn more, visit Role: Head of Account ManagementAs the Head of...

  • IT Service

    2 tygodni temu

    Warszawa, Mazovia, Polska Global Payments Inc. Pełny etat

    SummaryDescriptionSummary of This RoleWorks to perform a set of activities where specialized roles / functions provide value to customers in the form of Incident Management, Change Management, and/or Problem Management. Collaborates with internal technical resources for incident and problem management, responding to issues with actual or potential impact to...

  • IT Service Desk

    4 dni temu

    Warszawa, Mazovia, Polska Jit Team Pełny etat

    Salary: PLN/day on B2BWork model:elastic hybrid from Warsaw (remote work possible after 2 months of training on-site)Why choose this offer?You can expect a flexible work organizationThe international work environment will give you the opportunity to interact with the English language on a daily basisScandinavian organizational culture will provide you with...

  • IT Service Desk Lead

    5 dni temu

    Warszawa, Mazovia, Polska KF Pełny etat

    We are partnering with a well-established international financial institution to recruit an IT Service Desk Lead for their growing Warsaw office. The organization is recognized for its resilience, innovation, and commitment to financial integrity. Their Warsaw hub plays a strategic role in supporting global technology operations and fosters a culture of...

  • Head of Information Security and IT Risk

    2 tygodni temu

    Warszawa, Mazovia, Polska Morson Edge Pełny etat

    We are looking for aHead of Information Security and IT Riskwho will be responsible for leading the development and execution of the organisation's information security and IT risk strategy. The role will report into the Chief Information Technology Officer and provide assistance to the Information security and IT Risk team.Length: PermanentLocation: Warsaw,...

  • Head of Supply Chain

    7 dni temu

    Warszawa, Mazovia, Polska omnic Pełny etat

    Head of Supply Chain at OMNIC Self-Service SolutionsJoin OMNIC Self-Service Solutions, a Guinness World Record holder recognized for innovation in logistics and retail, as our Head of Supply Chain. This pivotal role offers a unique opportunity to lead and enhance our procurement and logistics operations across Europe and Asia. Your expertise will contribute...

  • Management Accountant

    5 dni temu

    Warszawa, Mazovia, Polska 1840 & Company Pełny etat

    About The JobJob Title: Management AccountantDepartment: FinanceReporting Lines: Reports to Financial Reporting ManagerJob PurposeJoining our dynamic and ambitious retail business, you will manage a key area within our finance team. Reporting to the Financial Reporting Manager, you will be responsible for delivering accurate, timely, and insightful...

  • IT Service Desk Analyst

    2 tygodni temu

    Warszawa, Mazovia, Polska Tata Consultancy Services Pełny etat

    Your daily tasks:Provide first level support to customer in relation to IT requests and incidents including software and hardware related issuesAssist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.Identify and solve software and hardware problems by...