Lead Sales Order Management Specialist

Position Summary

Orchestrate and successfully implements process improvement, changes, knowledge management, migrations and project delivery. Work towards bringing in operational efficiencies.

Key Responsibilities and Accountabilities

• Represents OM in customer / stakeholder interactions including face-to-face or virtual meetings with clients and facilitates communication between key operational groups on service-impacting incidents
• Leads and participates in large projects (ie. CPQ Migration)
• Analyses trends and supports team to achieve defined metrics and handles pending orders to make sure all revenue is billed in a timely fashion
• Actively participates in product migration, process change calls, contribute towards critical projects and seamlessly implement the changes within the team
• Solves sophisticated issues may involve interpreting the needs of the customer, resolving solution to the problem and assessing any downstream impact
• Spots trends and make recommendations for improving systems and procedures, contributing to process and work improvements viz BPI, collaborative teams, and standard methodology sharing
• Verifies all client orders are accurate for financial reporting and is accountable for adhering to SOX compliance controls, 3rd party guidelines, commercial policies and maintaining data integrity, managing deadlines relating to 3rd party reporting reconciliations
• Provides advice and mentorship to the client and Sales regarding any nonstandard contract, pricing, ordering, and process requests including how these should be led optimally
• Proactively contacts clients to highlight quarterly data changes and discuss actions clients need to take to avoid loss of data
• Provides assistance and mentorship to new recruits and less expert members.
• Monitors dashboards / reports and actively participates in group discussions related to system improve, general policy / procedure maintenance and renewal processing
• Facilitates communication between key operations groups on incidents that impact services and acts as a primary contact point for queries and critical issues

Required Skills and Experience

• Order Management knowledge and experience
• Excellent interpersonal skills
• Excellent customer service skills
• Stakeholder management
• Critical thinking
• Data analysis
• Documentation skills
• Time management and organizational skills
• Microsoft tools – PowerBI, Power Automate, Advance Excel skills
• Programming skills – Python, SQL

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Your package when joining Gdynia Team:

• Hybrid working style - you can enjoy the balance of three days from the office and two days from home
• Buddy: dedicated person who will support you during first month of training
• Wellbeing: monthly wellness allowance and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer
• Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
• Recognition: promoting appreciation culture through global Reward and Recognition platform
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured training and buddy support
• Information: access to real-time economic data through our flagship products
• Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, outstanding office located in 3T Park, Kazimierza Górskiego Street in Gdynia
• Activities: sport teams, contests and social events to join.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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