Team Leader
4 dni temu
Team Leader (Customer Service)
33_1516
Obowiązki
- zarządzanie podległym zespołem obsługi klienta w tym szkolenie, motywacja, coaching, przekazywanie wiedzy
- prowadzenie codziennych odpraw, ustalanie podziału pracy w zespole
- tworzenie planu działania - procesy, urlopy, rejestracja czasu pracy zespołu
- obsługa niestandardowych zapytań z którymi zespół sobie nie poradzi
- identyfikacja usprawnień procesów i wdrażanie ich do działu CS
- wsparcie Head of Customer Service w jego działaniach
Wymagania
- Doświadczenie min 2 lata na stanowisu Team Leadera zespołu ds Obsługi Klienta lub pozycja senioralna Customer Service Specialist który zastępował Team Leadera w jego obowiązkach
- Doświadczenie w zarządzaniu zespołem
- Umiejętność pracy na celach i pod presją czasu
- Bardzo dobra znajomość języka angielskiego
- Znajomość procesów obsługi klienta i umiejętność skutecznego ich wdrożenia
- Proaktywność, liderska osobowość, orientacja na klienta
Oferujemy
- wynagrodzenie na podstawie umowy o pracę, otwartość na oczekwiania finansowe
- pracę w systemie : 3 dni z biura w Krakowie, 2 dni z domu
- dofinansowanie wakacji ( 2400zł )
- opieka medyczna Medicover, karta sportowa
- monitor, biurko, krzesło - do pracy w domu
- zniżki dla pracowników w sklepie internetowym
- wyjścia integracyjne
- młody zespół : średnia wieku 25 lat
- niekorporacyjną, przyjazną atmosferę pracy
Źródło: Saleshr/Praca
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