Technical Support Specialist with German

Job Description
Technical Support Specialist with German

This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity
Worldline Merchant Services is looking to recruit a
Technical Support Specialist
for our dedicated key account merchants. Our team is a mix of Swiss and Polish members who work closely together. We are responsible for providing an excellent and high-quality customer experience. We stand for high competence, great empathy, and the best quality to fulfill the desired needs of our biggest merchants around Europe.

Joining Worldline Merchant Services as a Technical Support Specialist, you will be part of a diverse international team known for its expertise in the card industry. We offer different payment products and solutions to serve all customer segmentations, such as retail, travel and hospitality, petrol, and many others.

This role offers a unique opportunity to contribute to a team that values innovative solutions and knowledge-sharing and plays a pivotal role in upholding Worldline's commitment to provide best service in the cashless payment industry.

Day-to-Day Responsibilities

• You will be a Technical Advisor to customers, partners, and contractors in the event of service outages, terminal device malfunctions, or operating software problems.
• You will do Phone- and Mail-Support for device owners in regards to implementation, functionality, and handling.
• You will analyze current situations, gathering device, application- and system errors.
• You will initiate of first troubleshooting, follow-ups and if necessary, arranging device replacements or dispatching service technicians.
• You will do administration of material-, service- and installation-requests. In close collaboration with internal/ external technical service desks, key account management, and residential customer services.

Who Are We Looking For
We look for reliable, flexible individuals with a positive attitude ad a strong willingness to learn new things. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to grow. In practice this means:

• German and English language is a must
• Excellent command of English
• IT background, troubleshooting, and internet connectivity are a plus
• Problem-solving attitude
• Logical thinking and ability to learn
• Experience in working in an international environment
• Ability to work with various computer systems/programs

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus.

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact
on the society.
With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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